---
schema_version: "1"
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title: Assign a Travel Mode to a Service Territory or Service Territory Member in Workforce Scheduling
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/wfs_travel_modes_assign.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.wfs_travel_modes_assign.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 44c2d7235eec3d30ecfeb3a55869033f298db664a30e565028418a7fb537232f
description: Assign a travel mode to a service territory or service territory member so that the engine can consider the resource’s routing and travel preferences. Routing requests are based on the travel mode selected at the service territory level unless specified otherwise at the resource level. In this case, the resource territory membership setting overrides the territory-level setting. Only primary territory members can have a travel mode assigned to them. The primary service territory member’s assigned travel mode determines the travel mode for all service appointments for that resource, regardless of the service territory of the appointment. Travel modes are relevant to field work only.
products:
  - Public Sector
  - Service Cloud
release: "264"
---
# Assign a Travel Mode to a Service Territory or Service Territory Member in Workforce Scheduling

Assign a travel mode to a service territory or service territory member so that the engine can consider the resource’s routing and travel preferences. Routing requests are based on the travel mode selected at the service territory level unless specified otherwise at the resource level. In this case, the resource territory membership setting overrides the territory-level setting. Only primary territory members can have a travel mode assigned to them. The primary service territory member’s assigned travel mode determines the travel mode for all service appointments for that resource, regardless of the service territory of the appointment. Travel modes are relevant to field work only.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: <strong>Enterprise</strong> and <strong>Unlimited</strong> Editions</td></tr></tbody></table>

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
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            <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:center;vertical-align:top;" id="d12183e67">User Permissions Needed</th>
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            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d12183e67 ">To configure Workforce Scheduling travel modes:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d12183e67 ">Workforce Scheduling Admin</td>

          </tr>
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            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d12183e67 ">To view travel modes:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d12183e67 ">Read on travel modes</td>

          </tr>
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            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d12183e67 ">To create, update, or delete travel modes:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d12183e67 ">Edit on travel modes</td>

          </tr>
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            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d12183e67 ">To assign a travel mode to a service territory or service territory
              member:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d12183e67 ">Edit on service territory and/or service territory member</td>

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For example, assign the Walking travel mode to a downtown service territory where workers navigate on foot between appointments. Service resources assigned to that territory use walking travel calculations for their routes.

Travel mode can’t be assigned to a secondary service territory member. All Limits and Limitations for Scheduling and Optimization apply to travel modes.

1. From the **Service Territories** tab, click a service territory, and then edit the **Travel Mode** field.
2. Select a travel mode, and then save your changes.
3. To select a travel mode for a particular service territory member, click the service territory **Related** tab, and then click the required service resource name under Service Territory Members. The service resource must be a primary territory member.
4. Edit the resource’s service territory.
5. Select the travel mode for that resource and save.

#### See Also

- [Create Travel Modes for Workforce Scheduling](https://help.salesforce.com/s/articleView?id=service.wfs_travel_modes_create.htm&release=264.0.0&type=5 "Create travel modes for service resources who use different modes of transportation, such as walking or cycling, instead of driving. You can create travel modes per territory, resource, or service territory member so that routing calculations are accurate based on the transportation type, whether the resource can drive through toll roads, and whether the resource is carrying hazardous materials. Travel modes is applicable to field work only.")
- [Configure Routing and Travel for Workforce Scheduling](https://help.salesforce.com/s/articleView?id=service.wfs_routing_travel_config.htm&release=264.0.0&type=5 "Workforce Scheduling routing calculates travel times to determine the best route for mobile workers traveling to field appointments. This way, your team can work efficiently and maintain service levels. Accurate routing is essential for optimal scheduling because it provides more accurate travel time predictions so that mobile workers can complete more jobs in less time. This improved accuracy reduces travel costs and improves customer satisfaction by ensuring timely arrivals. Set your travel preferences and travel mode so that scheduling reflects your organization’s routing decisions. Routing and travel time calculations are relevant to field appointments only.")