Standard Context Definitions for Workforce Scheduling

Workforce Scheduling uses Context Service to gather and organize scheduling data from multiple Salesforce objects.

Available in: Lightning Experience

Available in: Enterprise and Unlimited Editions

Standard context definitions shipped with Workforce Scheduling are read-only and define the data structure used by scheduling flows.

How Workforce Scheduling Uses Context Service
Context Service acts as a data layer between Salesforce objects and the scheduling flows that power appointment creation and management.
WorkforceSchedulingContext Standard Definition
The WorkforceSchedulingContext standard context definition gathers scheduling data from service appointment, interaction, and visit objects for use in Workforce Scheduling appointment flows.