---
schema_version: "1"
id: 0a317ca028a1c2b6ec85df55aa57e43474be02c5f6dd14bd787d61bc992bdb6f
title: Set Up the Guest Flows
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/wfs_set_up_guest_flows.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.wfs_set_up_guest_flows.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 2289d0660f25db238fc9083d1eab44af7e11550409f070486e0676e046c0c441
description: Clone the shipped scheduling flows so you can activate them, make them available to guests, and point them at guest identity verification.
products:
  - Public Sector
  - Service Cloud
release: "264"
---
# Set Up the Guest Flows

Clone the shipped scheduling flows so you can activate them, make them available to guests, and point them at guest identity verification.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: <strong>Enterprise</strong> and <strong>Unlimited</strong> Editions</td></tr></tbody></table>

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
        <colgroup>
          <col style="width:50%">
          <col style="width:50%">
        </colgroup>
        <thead class="slds-text-title_caps ">
          <tr class="">
            <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:center;vertical-align:top;" id="d10161e64">User Permissions Needed</th>
          </tr>
        </thead>
        <tbody>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d10161e64 ">To set up guest scheduling flows:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d10161e64 ">Customize Application AND Manage Flow</td>

          </tr>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d10161e64 ">To let guests use the flows:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d10161e64 ">Workforce Scheduling Guest User and Composable Case Management Scheduling for
              Guest Users permission sets</td>

          </tr>
        </tbody>
      </table>

1. Clone the identity verification flow, then activate the clone. This flow collects the guest's name and email and validates the emailed passcode.
2. Clone the **Schedule New Appointment** flow. In the clone:
    1. Set the flow's context input to **guest** so the flow runs the guest identity path.
    2. Replace the identity verification subflow with the clone you activated in step 1.
    3. Map the subflow's verified-session and resolved-guest outputs to the corresponding Schedule New Appointment inputs.
3. Clone the guest modification flow that handles reschedule and cancel.
4. Activate each cloned flow.