---
schema_version: "1"
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title: "Workforce Scheduling Service Objective: Same Site"
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/wfs_service_objectives_same_site.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.wfs_service_objectives_same_site.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: ad96d0c3b15a2c1f88545e59bbc8575143f1f1ebd25c3986d07b33bbe0caec6f
description: Use the Workforce Scheduling Same Site service objective to reduce travel and improve customer experience when a single location has multiple appointments in the schedule window. This objective prefers a minimal number of mobile workers visit the same location by scheduling service appointments with the same location consecutively in the same shift to the same resource, saving time and effort, and eliminating the need for multiple trips. This objective is relevant for field scheduling only.
products:
  - Public Sector
  - Service Cloud
release: "264"
---
# Workforce Scheduling Service Objective: Same Site

Use the Workforce Scheduling Same Site service objective to reduce travel and improve customer experience when a single location has multiple appointments in the schedule window. This objective prefers a minimal number of mobile workers visit the same location by scheduling service appointments with the same location consecutively in the same shift to the same resource, saving time and effort, and eliminating the need for multiple trips. This objective is relevant for field scheduling only.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: <strong>Enterprise</strong> and <strong>Unlimited</strong> Editions</td></tr></tbody></table>

Maximize productivity and reduce travel time by defining exactly how service appointments are grouped at a single location: either within a close vicinity of up to one second of travel time (default), or by identical latitude and longitude coordinates. For complex sites such as campuses or farms, where multiple appointments exist without traditional connecting roads, select **Use Exact Location**. For example, with exact location matching, you can make sure your mobile worker first completes all service appointments in building A within a campus, before moving on to building B nearby. In Setup, add the **Use Exact Location** field to your Same Site service objective page layout and confirm that this page layout is assigned to the Same Site record type.

In some scenarios you can prefer not to schedule appointments at the same location together at the same time. For example, if one of the appointments has a preference for a specific service resource but the same service resource isn’t skilled for the other appointments. In this case, implementing a Same Site objective as a scheduling preference balanced with other objectives ensures the scheduling engine schedule all jobs at the same location together while preventing any appointment that requires a separate service resource from being scheduled at the same time.

The Same Site objective in a policy penalizes service appointments that aren’t scheduled together at the same location, if multiple appointments are at the same longitude and latitude, or within close proximity of up to one second travel. The penalty is determined by the ratio of the same-site appointments not scheduled together versus the total number of same-site appointments in the request that can be scheduled together. To calculate the resulting score for the schedule of an appointment, this ratio is then multiplied by the weight of the Same Site objective in the scheduling policy, and then multiplied again by 100 to amplify the bonus of scheduling same-site appointments together.

#### See Also

- [Create and Manage Service Objectives in Workforce Scheduling](https://help.salesforce.com/s/articleView?id=service.wfs_service_objectives_manage.htm&release=264.0.0&type=5 "Add service objectives to a scheduling policy to represent your business priorities. The scheduling engine grades candidate schedules against the objectives you assign and their relative weights.")