---
schema_version: "1"
id: 8615c3d92d8af0b545e7d354b2da8e2e6f287c6e7ecc7ad14cf378ed9745a2bc
title: "Workforce Scheduling Service Objective: Preferred Resource"
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/wfs_service_objectives_preferred_resource.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.wfs_service_objectives_preferred_resource.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 1a0d25ab6799a014ff91dd939628962d0449e65b2e2501c02d54df47f05694f4
description: Use the Workforce Scheduling Preferred Resource objective to prefer scheduling service appointments to service resources indicated as preferred for the respective accounts, assets, locations, work orders, and work order line items. Customers can prefer certain resources to be assigned to their appointment over others for various reasons, such as a service resource’s familiarity with the location or a previous great customer experience with a specific individual. This objective is relevant for field scheduling only.
products:
  - Public Sector
  - Service Cloud
release: "264"
---
# Workforce Scheduling Service Objective: Preferred Resource

Use the Workforce Scheduling Preferred Resource objective to prefer scheduling service appointments to service resources indicated as preferred for the respective accounts, assets, locations, work orders, and work order line items. Customers can prefer certain resources to be assigned to their appointment over others for various reasons, such as a service resource’s familiarity with the location or a previous great customer experience with a specific individual. This objective is relevant for field scheduling only.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: <strong>Enterprise</strong> and <strong>Unlimited</strong> Editions</td></tr></tbody></table>

The preferred resource objective allows you to control how important it is to schedule an appointment with a resource listed on the account, asset, location, work order, or work order line item as a resource preference of type Preferred. An appointment can be scheduled with a preferred resource or not, so no scale is involved with scoring the schedule like other objectives.

![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-workforce_scheduling-264-0-0-production-enus/1eb114f2-bdf8-40c9-98ed-accb880f7906/images/icon_note.png)

Note More than one service resource can be listed as a preferred resource. In this case, all listed preferred resources are considered equal in terms of scheduling preference.

A penalty is allotted to every appointment assigned to a resource who isn’t on the preferred resource list. If an appointment is assigned to a resource on the preferred resource list, no penalty is applied.

#### See Also

- [Create and Manage Service Objectives in Workforce Scheduling](https://help.salesforce.com/s/articleView?id=service.wfs_service_objectives_manage.htm&release=264.0.0&type=5 "Add service objectives to a scheduling policy to represent your business priorities. The scheduling engine grades candidate schedules against the objectives you assign and their relative weights.")