--- schema_version: "1" id: f4005ae2cff80138f8ff8592387aa67e55e7121928b513ea00b8b2624a9a2da5 title: "Workforce Scheduling Service Objective: Group Nearby Appointments" collection: admin version: current locale: en-us portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/wfs_service_objectives_group_nearby.md canonical_url: https://help.salesforce.com/s/articleView?id=service.wfs_service_objectives_group_nearby.htm&release=264.0.0&type=5 source_site: help.salesforce.com content_type: documentation content_hash: 22ed53414be4602ab810df13c4134b33c3e909f87486fc9b82c6d41604dd0ae4 description: Use the Workforce Scheduling Group Nearby Appointments service objective to reduce the number of resources assigned to the same area on a given day. This objective ensures resources maximize their presence in high-volume areas by completing all appointments within a specific area before moving to the next. It’s ideal for organizations with a large number of appointments per resource, where multiple resources typically start from the same home base and cover the same geographical areas. This objective is relevant for field scheduling only. products: - Public Sector - Service Cloud release: "264" --- # Workforce Scheduling Service Objective: Group Nearby Appointments Use the Workforce Scheduling Group Nearby Appointments service objective to reduce the number of resources assigned to the same area on a given day. This objective ensures resources maximize their presence in high-volume areas by completing all appointments within a specific area before moving to the next. It’s ideal for organizations with a large number of appointments per resource, where multiple resources typically start from the same home base and cover the same geographical areas. This objective is relevant for field scheduling only. ### Required Editions
Available in: Lightning Experience
Available in: Enterprise and Unlimited Editions
By prioritizing this objective, the scheduling engine identifies geographical clusters so that a single worker manages the entire workload for a cluster, reducing inefficient “ad-hoc” stops in favor of dedicated area coverage. This clustering eliminates path overlap and maximizes productivity by ensuring one mobile worker “owns” the area for the day. The engine dynamically groups nearby appointments into geographic clusters based on location and proximity. The Group Nearby Appointments service objective applies a penalty equivalent to 120 minutes of travel for every service appointment (or resource absence) that falls outside a cluster. To use the Group Nearby Appointments objective effectively, you need to balance it with Minimize Travel, because these two goals can compete with each other. The Minimize Travel objective operates on a standard scale of 120 minutes where every minute of travel is assigned a penalty based on the weight you provide. For example, if you assign Minimize Travel an objective weight of 1,000, the engine divides that weight by the 120-minute scale, resulting in a penalty of 8.33 points for every minute of driving. To control how much extra driving you’re willing to tolerate before the engine schedules an appointment outside a cluster, you must adjust the weight of the Group Nearby Appointments objective relative to the per-minute travel penalty. For example, if you’re willing to accept up to 10 extra minutes of driving to keep a worker in the same area, you calculate the weight by multiplying the per-minute travel penalty by your desired time threshold. Using the previous example, where the per-minute penalty is 8.33, set the Group Nearby Appointments weight to 83.3 (8.33 points × 10 minutes). By setting the weight to 83.3, or rounding up to 85 to create a slightly stronger preference, the engine prioritizes keeping a worker in the same area unless the travel savings from breaking the cluster exceeds 10 minutes. At this setting, the engine keeps the worker in the same geographic area unless assigning the appointment outside the cluster reduces travel time by more than about 10 minutes. ![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-workforce_scheduling-264-0-0-production-enus/1eb114f2-bdf8-40c9-98ed-accb880f7906/images/icon_note.png) Note Like other scheduling objectives, weighting Group Nearby Appointments too heavily comes with a trade-off. Because the engine prefers a clean cluster per route, it can open an additional shift rather than pull a nearby appointment from another cluster into an existing shift, even if that appointment fits in the available time. This can increase the number of shifts (mobile workers) used, especially if you have more capacity than appointments. #### See Also - [Create and Manage Service Objectives in Workforce Scheduling](https://help.salesforce.com/s/articleView?id=service.wfs_service_objectives_manage.htm&release=264.0.0&type=5 "Add service objectives to a scheduling policy to represent your business priorities. The scheduling engine grades candidate schedules against the objectives you assign and their relative weights.")