---
schema_version: "1"
id: 7462016e471da3aecfe279105dc86c3955601d66afc51811b2b5f2daf1ab2adf
title: Schedule Field Appointments as Guest Users
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/wfs_schedule_field_flow_guest.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.wfs_schedule_field_flow_guest.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 35550863b57f36d038a86a626bcf7109d5efb8540e75c4b71491ab703e98d5b7
description: Customers, partners, and prospects can schedule field appointments with service resources.
products:
  - Public Sector
  - Service Cloud
release: "264"
---
# Schedule Field Appointments as Guest Users

Customers, partners, and prospects can schedule field appointments with service resources.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: <strong>Enterprise</strong> and <strong>Unlimited</strong> Editions</td></tr></tbody></table>

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
        <colgroup>
          <col style="width:50%">
          <col style="width:50%">
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        <thead class="slds-text-title_caps ">
          <tr class="">
            <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:center;vertical-align:top;" id="d17250e64">User Permissions Needed</th>
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        <tbody>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d17250e64 ">To schedule, reschedule, or cancel field appointments:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d17250e64 ">Workforce Scheduling CRM User</td>

          </tr>
        </tbody>
      </table>

1. Depending on whether you’re a guest or existing customer, specify these details.
    
    - Guest: Enter your details.
    - Existing customer: Enter your credentials and navigate to **My Appointments**.
2. Click **Book an Appointment**.
3. Select **At your location**.
    
    For field appointments, the service territory is automatically selected.
4. Enter your address.
5. Select a date and time.
6. Confirm the appointment.