---
schema_version: "1"
id: 22d74e6f477c6df831240bb8f17f31b551fe373f9e35781c6aa8d885f5ec0de7
title: Give Mobile Workers Access to the Field Service Mobile App
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/wfs_mobile_worker_access.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.wfs_mobile_worker_access.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: f5b6a60aede4c88d3d9f0f47492b36b2adbfd826371304cf7cdd097f97f5b28f
description: Assign Workforce Scheduling and Field Service Mobile licenses and permissions so workers can view work, get scheduled, and log in.
products:
  - Public Sector
  - Service Cloud
release: "264"
---
# Give Mobile Workers Access to the Field Service Mobile App

Assign Workforce Scheduling and Field Service Mobile licenses and permissions so workers can view work, get scheduled, and log in.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: <strong>Enterprise</strong> and <strong>Unlimited</strong> Editions</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">To access the Field Service mobile app, users need the Field Service Mobile user license.</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">To be scheduled for work, users also need the Workforce Scheduling permission set license.</td></tr></tbody></table>

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
        <colgroup>
          <col style="width:50%">
          <col style="width:50%">
        </colgroup>
        <thead class="slds-text-title_caps ">
          <tr class="">
            <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:center;vertical-align:top;" id="d20279e76">User Permissions Needed</th>
          </tr>
        </thead>
        <tbody>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d20279e76 ">To create permission sets:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d20279e76 ">Manage Profiles and Permission Sets</td>

          </tr>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d20279e76 ">To manage users:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d20279e76 ">Manage Users</td>

          </tr>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d20279e76 ">To create service resources:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d20279e76 ">Create on service resources</td>

          </tr>
        </tbody>
      </table>

Experience Builder site users get the same license and permission assignments. After you assign access, create a service resource record for each worker.

To schedule mobile workers, assign the Workforce Scheduling permission sets. These permission sets give workers access to work orders, service appointments, service resource records, and the app.

1. Assign the Workforce Scheduling permission sets.
    
    1. From Setup, in the Quick Find box, enter Permission Sets, and then select **Permission Sets**.
    2. Click **Workforce Scheduling User License**.
    3. Click **Manage Assignments**, and then click **Add Assignments**.
    4. Select the mobile users, and then click **Assign**.
    5. Repeat these steps for the **Workforce Scheduling Field Resource Permissions** permission set.
    
    Assigning the Workforce Scheduling User License permission set consumes one Workforce Scheduling permission set license.
2. Create a permission set for the Field Service mobile app.
    1. From Setup, in the Quick Find box, enter Permission Sets, and then select **Permission Sets**.
    2. Click **New**.
    3. Enter a label, such as Field Service Mobile. The API Name field is populated for you.
    4. In the License field, select **Field Service Mobile**.
    5. Save the permission set.
3. Select the required system permissions.
    1. In the permission set, click **System Permissions**, and then click **Edit**.
    2. Select **Field Service Standard**, **Field Service Mobile**, and **API Enabled**.
    3. Save your changes.
4. Configure the object permissions.
    
    1. In the permission set, click **Object Settings**.
    2. Click an object name, and then set its object and field permissions.
    3. Save your changes.
    
    Give mobile users at least these object and field permissions. Assign more permissions on objects such as assets, accounts, and products to match your business process.
    
      
    | Object Name | Object Permission Needed | Field Permission Needed |
    | --- | --- | --- |
    | Contact | Read | Email, Name, Phone, Title, Mobile |
    | Service Appointment | Read | Appointment Number, Created By, Created Date, Parent Record, Parent Record Type, Parent Record Status Category |
    | Service Appointment | Read, Edit | Address, Contact, Owner, Scheduled Start, Scheduled End, Status, Work Type |
    | Service Resource | Read, Edit | Active, User |
    | Work Order | Read, Create, Edit | None |
5. Assign the Field Service Mobile permission set to the mobile users.
    1. Click **Manage Assignments**, and then click **Add Assignments**.
    2. Select the mobile users.
    3. Click **Assign**.

Create a service resource record for each mobile user. Give each user Read access to their service resource record. If the org-wide default for service resources is Private, share each record with the related user or create sharing rules. See [Grant Access to Records](https://help.salesforce.com/s/articleView?id=platform.granting_access_to_records.htm&type=5&language=en_US).

To configure branding, geolocation tracking, and offline priming for different user profiles, create Field Service Mobile Settings in Setup.