---
schema_version: "1"
id: 8de8c73e178e0c84a8af32e672e3c6b066f5179f03682b13ce83077bb6e78cae
title: Configure Your Business Data
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/wfs_configure_business_data.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.wfs_configure_business_data.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 7ec8873e831de612abbae8b2e5a172a5f34a1e5ba9738b3c7e211269a9f6fc59
description: Configure business data such as user access, work types, operating hours, and time slots.
products:
  - Public Sector
  - Service Cloud
release: "264"
---
# Configure Your Business Data

Configure business data such as user access, work types, operating hours, and time slots.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: <strong>Enterprise</strong> and <strong>Unlimited</strong> Editions</td></tr></tbody></table>

Set up user access, work types, and operating hours before you create service territories and service resources. A service territory draws its availability from operating hours, and a service resource is assigned to a service territory.

- **[Manage User Access](https://help.salesforce.com/s/articleView?id=service.wfs_manage_user_access.htm&release=264.0.0&type=5)**  
    Assign Workforce Scheduling personas to the users who schedule, dispatch, and perform work.
- **[Create Work Types in Salesforce Go](https://help.salesforce.com/s/articleView?id=service.wfs_create_work_types.htm&release=264.0.0&type=5)**  
    Define the types of work that your team performs, including how long each one takes and which scheduling methods it supports.
- **[Create Work Types From the Record Page](https://help.salesforce.com/s/articleView?id=service.wfs_create_work_types_record_page.htm&release=264.0.0&type=5)**  
    Define the types of work that your team performs, including how long each one takes and which scheduling methods it supports.
- **[Create Operating Hours and Time Slots](https://help.salesforce.com/s/articleView?id=service.wfs_create_operating_hours_time_slots.htm&release=264.0.0&type=5)**  
    Define when your team is available to work and the time slots customers can schedule.
- **[Create Service Territories](https://help.salesforce.com/s/articleView?id=service.wfs_create_service_territories.htm&release=264.0.0&type=5)**  
    Organize your workforce by creating service territories from Salesforce Go.
- **[Create Service Resources](https://help.salesforce.com/s/articleView?id=service.wfs_create_service_resources.htm&release=264.0.0&type=5)**  
    Represent the people and assets that perform work as service resources so that you can assign service appointments to them.