---
schema_version: "1"
id: d108fbbfae3f3048f8f25d1540be1e6dd544c7a7070581cdf6868fab73c3717d
title: AI-Generated Work Summaries of Calls
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/voice_work_summaries_ai.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.voice_work_summaries_ai.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 91e6b0b2ae5d34f13c428dead88dc878d9d2a4ef8e52e6db85824ff9630abad9
description: To save time and be more attentive during conversations with customers, reps no longer have to take notes and summarize the call conversation. The rep can use Einstein Work Summary to generate a high-quality summary of a voice calls.
products:
  - Service Cloud
  - Digital Engagement
release: "264"
---
# AI-Generated Work Summaries of Calls

To save time and be more attentive during conversations with customers, reps no longer have to take notes and summarize the call conversation. The rep can use Einstein Work Summary to generate a high-quality summary of a voice calls.

### Required Editions

This article applies to:

- Salesforce Voice with Amazon Connect
- Salesforce Voice with Partner Telephony
- Salesforce Voice with Partner Telephony from Amazon Connect

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=service.voice_editions.htm&amp;release=264.0.0&amp;type=5" title="Learn about the user interfaces, editions, and add-ons that support Voice solutions by Salesforce.">View supported editions</a>.</td></tr></tbody></table>

#### See Also

- [Show AI-Generated Summaries with Einstein Work Summaries](https://help.salesforce.com/s/articleView?id=service.cc_generative_ai_work_summaries.htm&type=5&language=en_US)