---
schema_version: "1"
id: 3c4e89ea1bf7e5809375ddd8ad933d11447d01e682122681f61b2e727c14d516
title: Update the Key Pair for Your Contact Center
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/voice_update_key_pair.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.voice_update_key_pair.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 6c457946e1cf1ae4ff17ad9dc6018350ce5a5ffc0d121c46fe2b8f1ea783168c
description: Voice uses public-private key pairs to authenticate the telephony service request between Amazon Web Services and Salesforce. If a key pair expires, then your contact center can’t connect to the service, and customer calls go unanswered. Update your key pair before it expires.
products:
  - Service Cloud
  - Digital Engagement
release: "264"
---
# Update the Key Pair for Your Contact Center

Voice uses public-private key pairs to authenticate the telephony service request between Amazon Web Services and Salesforce. If a key pair expires, then your contact center can’t connect to the service, and customer calls go unanswered. Update your key pair before it expires.

### Required Editions

This article applies to:

- Salesforce Voice with Amazon Connect
- Salesforce Voice with Partner Telephony from Amazon Connect

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=service.voice_editions.htm&amp;release=264.0.0&amp;type=5" title="Learn about the user interfaces, editions, and add-ons that support Voice solutions by Salesforce.">View supported editions</a>.</td></tr></tbody></table>

Key pairs expire after one year for security reasons. Salesforce shows a reminder notification in the Service Console 30 days before the key pair expires, five days before it expires, and after it expires.

To see when the key pair expires, go to the Amazon Contact Centers page in Setup or to the Contact Center detail page.

When you update your contact center, the key pair is also updated. Update the contact center during scheduled maintenance or off-peak hours to avoid any disruptions.

![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_channels-264-0-0-production-enus/f3c4b3d2-ff86-4f7c-9fe2-3d8b23d35109/images/icon_note.png)

Note Orgs that were created before Spring ’21 must install the latest version of the contact center. Otherwise, the **Update Key Pair** button isn’t available.

For Service Cloud Voice with Partner Telephony from Amazon Connect, if you create a contact center using an import.xml file, you must add the reqUpdateCredential attribute for the **Update Key** button to be available. For more information on the attributes, see [Prepare Contact Center Definition File](https://help.salesforce.com/s/articleView?id=service.voice_flex_ccd.htm&type=5&language=en_US).

1. From Setup, enter Amazon Contact Centers in the Quick Find box, then select **Amazon Contact Centers**.
2. In the actions menu next to your contact center, click **Update Key**.
    
    A window opens asking you to confirm your selection.
    
    You also can update the key pair on the Contact Center detail page.
3. To confirm that you want to install the updates, click **Update Key**.
    
    The key pair is updated.

You can manually save your keys if your contact center definition file doesn’t contain the reqUpdateCredential attribute. For details, see [Create Contact Center Connectivity from Lambda Function](https://help.salesforce.com/s/articleView?id=service.voice_flex_cc_lambda.htm&type=5&language=en_US).