---
schema_version: "1"
id: 693951da292c79ec8bf40ba85bc39a9a2f72c753a8e1f6377dcacc05e8eb2a23
title: Update Your Contact Center
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/voice_update_cc.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.voice_update_cc.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: aa754d286f7f77171bccc451aed31826badb55e67851d7224f19053209bc3c76
description: To access the latest functionality, install an updated version of your Service Cloud Voice contact center. When an update is available, you see a notification when you log in to Salesforce and go to the Amazon Contact Centers page in Setup.
products:
  - Service Cloud
  - Digital Engagement
release: "264"
---
# Update Your Contact Center

To access the latest functionality, install an updated version of your Service Cloud Voice contact center. When an update is available, you see a notification when you log in to Salesforce and go to the Amazon Contact Centers page in Setup.

### Required Editions

This article applies to:

- Salesforce Voice with Amazon Connect
- Salesforce Voice with Partner Telephony from Amazon Connect

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=service.voice_editions.htm&amp;release=264.0.0&amp;type=5" title="Learn about the user interfaces, editions, and add-ons that support Voice solutions by Salesforce.">View supported editions</a>.</td></tr></tbody></table>

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
        <colgroup>
          <col style="width:50%">
          <col style="width:50%">
        </colgroup>
        <thead class="slds-text-title_caps ">
          <tr class="">
            <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:center;vertical-align:top;" id="d14935e70">User Permissions
              Needed</th>
          </tr>
        </thead>
        <tbody>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d14935e70 ">To view the Amazon Contact Centers page: </td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d14935e70 ">Customize Application AND Manage Call Centers</td>

          </tr>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d14935e70 ">To create and manage a contact center:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d14935e70 ">Salesforce Voice Contact Center Admin</td>

          </tr>
        </tbody>
      </table>

Salesforce occasionally adds AWS Lambda functions, makes improvements to the Lambda functions, AWS identity, access management roles (IAM) and policies, and adds and updates packaged AWS contact flows for Salesforce Voice. Salesforce can also improve security and enable new features for contact centers. To see what’s included in the update, click **Learn More** in the notification on the Amazon Contact Centers page in Setup. Updating is optional but highly recommended.

When you create a contact center, it automatically installs the latest version. When you update your contact center, the key pair is updated and, if available, we install new contact flows. If updated versions of the packaged contact flows are available, we don’t install or overwrite your existing contact flows. To get the latest versions of these contact flows, import them into Amazon Connect from our [GitHub repository](https://github.com/service-cloud-voice/examples-from-doc).

Review these considerations before you update your contact center. 

- The update is optional but strongly recommended.
- Installing the update overwrites the Lambda functions that Salesforce provides and the environmental variables that you set for your Lambda functions. The new version of each Lambda function works by default. However, if you previously customized your Lambda functions, you must apply those changes again.
- Users can continue to work during the update.
- The update usually takes a few minutes.

If using Salesforce Voice with Partner Telephony from Amazon Connect, apply the latest provisioning policy to your existing IAM role to grant the required permissions. If you don’t update the policy beforehand, the update can fail. To apply the latest policy, edit the existing inline policy.

- In the navigation pane of the AWS Management Console, choose **Roles**.
- Choose the name of the IAM role, and then choose the Permissions tab and expand the policy.
- Select **Edit Policy**.
- Enter the updated policy in the JSON text box. You can find the latest inline policy here: [https://github.com/service-cloud-voice/examples-from-doc/blob/main/iam\_policies/SCVProvisioningPolicy.json](https://github.com/service-cloud-voice/examples-from-doc/blob/main/iam_policies/SCVProvisioningPolicy.json)
- In the policy, replace all instances of `<AWS_ACCOUNT_ID>` with your AWS account ID.
- If needed, resolve any security warnings, errors, or general warnings generated during policy validation, and then choose **Next**.
- To save your changes without affecting the currently attached entities, clear the check box for Save as default version.
- On the Review page, review the policy summary and then click **Save changes**.

Additionally, if you use an IAM permissions boundary for provisioning roles, make sure to update the boundary to match the updated provisioning role.

1. From Setup, enter Amazon Contact Centers in the Quick Find box, then select **Amazon Contact Centers**. For Salesforce Voice with Partner Telephony from Amazon Connect, enter and select **Partner Telephony Contact Centers**.
2. In the actions menu next to your contact center, click **Install Updates**.
    
    A window opens asking you to confirm your selection.
    
    You can also install the update on the Contact Center Details page.
3. To confirm that you want to install the updates, click **Install Updates**.
    
    The updated contact center and key pair are installed.

![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_channels-264-0-0-production-enus/f3c4b3d2-ff86-4f7c-9fe2-3d8b23d35109/images/icon_note.png)

Note After every contact center update, if you don't want to continue CloudTrail logging, you must disable CloudTrail. Otherwise, the CloudTrail logging causes additional costs in billing.

- **[Manage Contact Center Updates](https://help.salesforce.com/s/articleView?id=service.voice_cc_updates.htm&release=264.0.0&type=5)**  
    Salesforce periodically updates the Lambda functions and sample contact flows, makes improvements to AWS identity and access management roles (IAM roles) policies, enhances security, and enables new features in Salesforce Voice. To get the latest changes, update your Salesforce Voice contact center.

#### See Also

- [_Salesforce Voice with Telephony Providers Implementation Guide_: Using Service Cloud Voice Contact Flows](https://developer.salesforce.com/docs/atlas.en-us.voice_developer_guide.meta/voice_developer_guide/voice_contact_flows.htm)
- [_Amazon Documentation_: Editing IAM policies](https://docs.aws.amazon.com/IAM/latest/UserGuide/access_policies_manage-edit.html)