---
schema_version: "1"
id: 17177c2dbfc6dee833de3740a6c10bc4ed21f5c43a2a332b9cea3c61a022b3c2
title: Update AWS Root Email Address
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/voice_update_aws_email.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.voice_update_aws_email.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: cca67e3763a591dc29bc9b718a4b914714ccb807ca383f613b43a35c26a6a60b
description: Update your root email address by directly logging in to the AWS console as a root user. When a root email address has changed, and you still have access to the AWS console through your previous root email address, you can update your email address from the AWS console.
products:
  - Service Cloud
  - Digital Engagement
release: "264"
---
# Update AWS Root Email Address

Update your root email address by directly logging in to the AWS console as a root user. When a root email address has changed, and you still have access to the AWS console through your previous root email address, you can update your email address from the AWS console.

### Required Editions

This article applies to:

- Salesforce Voice with Amazon Connect

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=service.voice_editions.htm&amp;release=264.0.0&amp;type=5" title="Learn about the user interfaces, editions, and add-ons that support Voice solutions by Salesforce.">View supported editions</a>.</td></tr></tbody></table>

1. In the AWS Console, log in as a root user.
2. To get to the My Security Credentials page, choose your account name or number from the interface in the upper right corner of the console, and then click **Security Credentials**.
3. To get to the Update account settings page, select **Actions**, and select **Update email address & password** option from the options next to Account details.
4. To update fields, select **Edit** and enter your changes.

If the email address update fails, log a support ticket with Salesforce Customer Support.

Whena root email address has changed, and you can’t access the AWS Console using your previous root email address, reset your root email address as described in [Update Inaccessible AWS Root Email Address](https://help.salesforce.com/s/articleView?id=service.voice_reset_root_email.htm&type=5&language=en_US).

- **[Update Inaccessible AWS Root Email Address](https://help.salesforce.com/s/articleView?id=service.voice_reset_root_email.htm&release=264.0.0&type=5)**  
    If the root user email address is inaccessible, use the Connect APIs to update this root user email address of the AWS sub-account.