---
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title: Set Up Salesforce Voice with Amazon Connect
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/voice_turn_on_parent.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.voice_turn_on_parent.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: d73a8f6d5c1ab818e34cb84634b547bf3788581c684c180ea356b451eb19b802
description: Salesforce Voice with Amazon Connect (formerly Service Cloud Voice with Amazon Connect) leverages the power of Amazon Connect telephony to give reps, supervisors, and customers a seamless service experience. Before you set up your Voice contact center, review the prerequisites, limitations, and planning resources.
products:
  - Service Cloud
  - Digital Engagement
release: "264"
---
# Set Up Salesforce Voice with Amazon Connect

Salesforce Voice with Amazon Connect (formerly Service Cloud Voice with Amazon Connect) leverages the power of Amazon Connect telephony to give reps, supervisors, and customers a seamless service experience. Before you set up your Voice contact center, review the prerequisites, limitations, and planning resources.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=service.voice_editions.htm&amp;release=264.0.0&amp;type=5" title="Learn about the user interfaces, editions, and add-ons that support Voice solutions by Salesforce.">View supported editions</a>.</td></tr></tbody></table>

1. **[Turn On Salesforce Voice with Amazon Connect](https://help.salesforce.com/s/articleView?id=service.voice_setup_enable.htm&release=264.0.0&type=5)**  
    When you turn on Salesforce Voice with Amazon Connect (formerly Service Cloud Voice with Amazon Connect), Salesforce creates an Amazon Web Services (AWS) account that’s used to create your Amazon Connect instance.
2. **[Confirm Your Tax Registration Number](https://help.salesforce.com/s/articleView?id=service.voice_setup_confirm_tax_registration.htm&release=264.0.0&type=5)**  
    After your Amazon Web Services subaccount is created, confirm your company’s tax registration number for the subaccount.
3. **[Create Your Amazon Connect Contact Center](https://help.salesforce.com/s/articleView?id=service.voice_setup_cc_create.htm&release=264.0.0&type=5)**  
    Set up your contact center for Salesforce Voice with Amazon Connect. When you create a contact center in Voice, Salesforce creates an Amazon Connect instance and an external client app. Single sign-on (SSO) for the contact center is handled by the external client app.
4. **[Update AWS Root Email Address](https://help.salesforce.com/s/articleView?id=service.voice_update_aws_email.htm&release=264.0.0&type=5)**  
    Update your root email address by directly logging in to the AWS console as a root user. When a root email address has changed, and you still have access to the AWS console through your previous root email address, you can update your email address from the AWS console.
5. **[Update AWS Primary Phone Number](https://help.salesforce.com/s/articleView?id=service.voice_update_aws_phone.htm&release=264.0.0&type=5)**  
    Update your primary phone number by directly logging in to the AWS console as a root user.