---
schema_version: "1"
id: 0946db031139cfe1ab95620e3daeb254122a72a307e90e2c62f5f26b6d4079f9
title: Telephony Usage Report
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/voice_telephony_report.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.voice_telephony_report.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: fbdd9af0890d4522a2f146e56ccf0061a7e8ccc610e2e7e1a101c4d17075cb1b
description: The Telephony Usage report provides a breakdown of telephony usage and costs for each phone number per day. The report includes the usage and costs for the last 2 months for which the invoice is generated. This report isn’t available in the standard reports that you can customize and create for Salesforce Voice (formerly Service Cloud Voice).
products:
  - Service Cloud
  - Digital Engagement
release: "264"
---
# Telephony Usage Report

The Telephony Usage report provides a breakdown of telephony usage and costs for each phone number per day. The report includes the usage and costs for the last 2 months for which the invoice is generated. This report isn’t available in the standard reports that you can customize and create for Salesforce Voice (formerly Service Cloud Voice).

### Required Editions

This article applies to:

- Salesforce Voice with Amazon Connect

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=service.voice_editions.htm&amp;release=264.0.0&amp;type=5" title="Learn about the user interfaces, editions, and add-ons that support Voice solutions by Salesforce.">View supported editions</a>.</td></tr></tbody></table>

To generate the report, click **Generate Telephony Usage Report** on the Amazon Contact Centers page.

![Generate Telephony Usage Report](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_channels-264-0-0-production-enus/f3c4b3d2-ff86-4f7c-9fe2-3d8b23d35109/support_channels/images/voice/voice_telephony_report.png)

After the report is generated, you receive an email with the report attached. The report is in CSV format.

There’s no option to filter the report by date, month, or year.