---
schema_version: "1"
id: 3178e58dbd362366fd558eb994f3481cfdda24b3131b07a9e9ef9d1795b31f80
title: Customize the Supervisor Experience
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/voice_supervisor_experience_customize.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.voice_supervisor_experience_customize.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 97843ac60625bb75f86a0bcbce438111b9dec4630c5793b16a66907968eb391e
description: To enhance how supervisors interact with reps, customers, and your contact center, customize Command Center for Service. Because Command Center for Service supports multiple channel types, your customizations can impact the supervisor experience for other channel types, like messaging.
products:
  - Service Cloud
  - Digital Engagement
release: "264"
---
# Customize the Supervisor Experience

To enhance how supervisors interact with reps, customers, and your contact center, customize Command Center for Service. Because Command Center for Service supports multiple channel types, your customizations can impact the supervisor experience for other channel types, like messaging.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=service.voice_editions.htm&amp;release=264.0.0&amp;type=5" title="Learn about the user interfaces, editions, and add-ons that support Voice solutions by Salesforce.">View supported editions</a>.</td></tr></tbody></table>

- **[Customize Command Center for Service for Voice](https://help.salesforce.com/s/articleView?id=service.voice_omni_supervisor_setup.htm&release=264.0.0&type=5)**  
    At this point, you've already enabled Command Center for Service. It works. Now it's time to customize Command Center for Service to meet your needs. For example, to provide faster and better service to your customers, enable supervisors to change reps’ queues and skills. Add actions to the Command Center for Service tabs. To change what a group of supervisors sees in Command Center for Service, set up a supervisor configuration. And, to give supervisors easy access to Command Center for Service, add it where they work—in a Lightning app.
- **[Enable Listen In for Supervisors](https://help.salesforce.com/s/articleView?id=service.voice_listen_in_setup.htm&release=264.0.0&type=5)**  
    Enable supervisors to listen in to any ongoing call from Command Center for Service.