---
schema_version: "1"
id: 24904c0a49a0d9298e771f0f1ae8c09f8abe37db2e250a1f3daf52e8b7b7bec3
title: Configure Call Transcription
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/voice_setup_transcription.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.voice_setup_transcription.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 1b01de97aff7c171f13231d98510378820ecd549a09752fb094b73558ff1cbeb
description: Salesforce Voice supports real-time transcription, not post-call transcription. Real-time call transcription is provided by Amazon Transcribe, Contact Lens for Amazon Connect, or your partner telephony provider. Transcripts are displayed in the Enhanced Conversation component in Salesforce.
products:
  - Service Cloud
  - Digital Engagement
release: "264"
---
# Configure Call Transcription

Salesforce Voice supports real-time transcription, not post-call transcription. Real-time call transcription is provided by Amazon Transcribe, Contact Lens for Amazon Connect, or your partner telephony provider. Transcripts are displayed in the Enhanced Conversation component in Salesforce.

### Required Editions

This article applies to:

- Salesforce Voice with Amazon Connect
- Salesforce Voice with Partner Telephony
- Salesforce Voice with Partner Telephony from Amazon Connect

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=service.voice_editions.htm&amp;release=264.0.0&amp;type=5" title="Learn about the user interfaces, editions, and add-ons that support Voice solutions by Salesforce.">View supported editions</a>.</td></tr></tbody></table>

For information about setting up call transcription with a partner telephony provider other than Amazon, contact the telephony provider to confirm support and request setup information. See [Transcribe Calls in Real Time](https://developer.salesforce.com/docs/atlas.en-us.voice_pt_developer_guide.meta/voice_pt_developer_guide/voice_pt_transcribe_calls.htm) for more details.

For information about setting up call transcription with Amazon Transcribe or Contact Lens in Salesforce Voice, see [Set Up Call Transcription](https://developer.salesforce.com/docs/atlas.en-us.voice_developer_guide.meta/voice_developer_guide/voice_example_set_up_transcription.htm). When you enable transcription with Amazon Transcribe or Contact Lens for Amazon Connect, all audio on the customer’s side is recorded. This recorded audio includes when the service rep puts the customer on hold.

For a list of Amazon Transcribe's transcription languages supported by Salesforce Voice, see [Amazon Transcribe's Transcription Languages Supported by Salesforce Voice](https://developer.salesforce.com/docs/atlas.en-us.voice_developer_guide.meta/voice_developer_guide/voice_setup_amazon_connect_transcription_languages.htm). For a list of supported transcription languages with Contact Lens, see the [Amazon documentation](https://aws.amazon.com/about-aws/whats-new/2021/09/contact-lens-amazon-connect-adds-languages/). For a list of transcription languages supported by Salesforce Voice with a telephony provider other than Amazon, contact the partner telephony provider.

For information about Amazon Transcribe, see the [Amazon Transcribe Developer Guide](https://docs.aws.amazon.com/transcribe/latest/dg/what-is-transcribe.html). For transcription questions and support, contact Amazon Web Services. See [Get Expert Support for Salesforce Voice](https://help.salesforce.com/s/articleView?id=service.voice_expert_support.htm&release=264.0.0&type=5 "Get help with Voice directly from the experts. If you need assistance with Salesforce Voice with Telephony Providers (formerly Service Cloud Voice), find out whether it’s best to contact Salesforce Support or your telephony provider.").

#### See Also

- [_Salesforce Voice with Telephony Providers Implementation Guide_: Increase Performance of the ContactLensProcessor Lambda Function](https://developer.salesforce.com/docs/atlas.en-us.voice_developer_guide.meta/voice_developer_guide/voice_lambda_contactlensprocessorfunction_increase_performance.htm)