---
schema_version: "1"
id: 2ba07cd8571dc04f865d6fb7d1c5d081ba04e5a56b93cfbb9bf90bc43955e2c0
title: Setup Prerequisites
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/voice_setup_prereqs.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.voice_setup_prereqs.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 0a75bfbe0fb17483c60ecbc5e8efcd14e6f7a07c996509745061bbeae65115da
description: Before you set up Salesforce Voice with Telephony Providers (formerly Service Cloud Voice), complete these prerequisites.
products:
  - Service Cloud
  - Digital Engagement
release: "264"
---
# Setup Prerequisites

Before you set up Salesforce Voice with Telephony Providers (formerly Service Cloud Voice), complete these prerequisites.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=service.voice_editions.htm&amp;release=264.0.0&amp;type=5" title="Learn about the user interfaces, editions, and add-ons that support Voice solutions by Salesforce.">View supported editions</a>.</td></tr></tbody></table>

1. **[Salesforce Voice Planning Checklist](https://help.salesforce.com/s/articleView?id=service.voice_planning_checklist.htm&release=264.0.0&type=5)**  
    Before you begin setting up your Salesforce Voice with Telephony Providers (formerly Service Cloud Voice) contact center, take care of essential planning steps. These steps highlight best practices for using Salesforce Voice with Telephony Providers and help you understand what to expect during your Voice rollout.
2. **[Prepare Your Network for Salesforce Voice](https://help.salesforce.com/s/articleView?id=service.voice_prepare_network.htm&release=264.0.0&type=5)**  
    To minimize connectivity problems, prepare your network and rep machines for Salesforce Voice with Telephony Providers (formerly Service Cloud Voice).
3. **[Verify that Omni-Channel is Enabled](https://help.salesforce.com/s/articleView?id=service.voice_omni_channel_enable.htm&release=264.0.0&type=5)**  
    Before you can turn on Voice, enable Omni-Channel so your support team can make and receive calls.
4. **[Set Up Identity Provider](https://help.salesforce.com/s/articleView?id=service.voice_setup_idp.htm&release=264.0.0&type=5)**  
    Before turning ON Voice, you must configure the Identity Provider.
5. **[Salesforce Voice Limits and Limitations](https://help.salesforce.com/s/articleView?id=service.voice_limitations.htm&release=264.0.0&type=5)**  
    Before setting up Salesforce Voice with Telephony Providers (formerly Service Cloud Voice), review its limits and limitations.