---
schema_version: "1"
id: be3f6967a176d7ad79a75499c0a270e9e09869dbb5931269e350fd7c235a6c5c
title: Manage Contact Center Users with Setup with Agentforce
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/voice_setup_manage_users_ai.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.voice_setup_manage_users_ai.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: f708a75a00cfbf4905a6f57f89227f6c30c261bd55627662cce5f9a7e50e6ba1
description: Chat with an AI agent to add or remove contact center users through Setup with Agentforce.
products:
  - Service Cloud
  - Digital Engagement
release: "264"
---
# Manage Contact Center Users with Setup with Agentforce

Chat with an AI agent to add or remove contact center users through Setup with Agentforce.

### Required Editions

This article applies to:

- Salesforce Voice with Amazon Connect
- Salesforce Voice with Partner Telephony from Amazon Connect

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=service.voice_editions.htm&amp;release=264.0.0&amp;type=5" title="Learn about the user interfaces, editions, and add-ons that support Voice solutions by Salesforce.">View supported editions</a>.</td></tr></tbody></table>

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
        <colgroup>
          <col style="width:50%">
          <col style="width:50%">
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        <thead class="slds-text-title_caps ">
          <tr class="">
            <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:center;vertical-align:top;" id="d22107e74">User Permissions Needed</th>
          </tr>
        </thead>
        <tbody>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d22107e74 ">To create and manage a contact center: </td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d22107e74 ">Salesforce Voice Contact Center Admin</td>

          </tr>
        </tbody>
      </table>

Before you begin,

- Get the required licenses and complete the configurations to access Setup with Agentforce. For details, see [Configure Setup with Agentforce](https://help.salesforce.com/s/articleView?id=xcloud.setup_agentforce_configuration.htm&type=5&language=en_US).
- Assign the required permissions for all users who use Setup with Agentforce. For details, see [Grant Permissions to Use Setup with Agentforce](https://help.salesforce.com/s/articleView?id=xcloud.setup_agentforce_permissions.htm&type=5&language=en_US).

The Agentforce panel appears in Setup when Setup with Agentforce is turned on.

![Setup with Agentforce panel in Setup](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_channels-264-0-0-production-enus/f3c4b3d2-ff86-4f7c-9fe2-3d8b23d35109/support_channels/images/voice/voice_setup_agentf_manage_user.png)

Enter your requirements, and follow the instructions to manage your contact center users. Here are a few examples of prompts you can use. Replace the placeholders with appropriate identifiers as required.

- Add users \[name, email, or userID\] to Contact Center \[Contact Center Id, Display Name, or API Name\].
- Add users \[name, email, or userID\] to Contact Center \[Contact Center Id, Display Name, or API Name\] and set up quick connects for them.
- Remove users \[name, email, or userID\] from Contact Center \[Contact Center Id, Display Name, or API Name\].