---
schema_version: "1"
id: 277964049c100b512d80db4af51db268768e2d3e9028f949823f9623f6a8609e
title: Set Up Desk Phones for Your Contact Center
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/voice_setup_desk_phone.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.voice_setup_desk_phone.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: c7924d5483136c2b856e0cc58b9e09e0e0cf29b8a5d9b55106d761df7fbd5395
description: You can set up desk phones or headphones in your telephony system so that your reps can use them to answer and make calls.
products:
  - Service Cloud
  - Digital Engagement
release: "264"
---
# Set Up Desk Phones for Your Contact Center

You can set up desk phones or headphones in your telephony system so that your reps can use them to answer and make calls.

### Required Editions

This article applies to:

- Salesforce Voice with Amazon Connect
- Salesforce Voice with Partner Telephony
- Salesforce Voice with Partner Telephony from Amazon Connect

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=service.voice_editions.htm&amp;release=264.0.0&amp;type=5" title="Learn about the user interfaces, editions, and add-ons that support Voice solutions by Salesforce.">View supported editions</a>.</td></tr></tbody></table>

The process for setting up desk phones or headphones varies based on your telephony provider. Work with your telephony provider to get the procedure. The following procedure applies to the Amazon Connect telephony provider only.

1. Log in to the AWS Management Console, click **Services**, and then click **Amazon Connect**.
2. Click the Amazon Connect instance that matches the name of your Salesforce Voice contact center.
3. Click **Users** and then **User management**.
4. Select the users you want to grant desk phone access. Click **Edit**.
5. Select **Desk phone** as the Phone Type and enter the phone number.
    
    !["Desk phone" selected as the Phone Type](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_channels-264-0-0-production-enus/f3c4b3d2-ff86-4f7c-9fe2-3d8b23d35109/support_channels/images/voice/scv_setup_desk_phone.png)
6. Save your changes.

After you set up desk phone functionality, reps can select desk phone from the Omni-Channel utility.

![Phone tab in the Omni-Channel utility](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_channels-264-0-0-production-enus/f3c4b3d2-ff86-4f7c-9fe2-3d8b23d35109/support_channels/images/voice/scv_desk_phone_agent.png)

![omni-channel settings](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_channels-264-0-0-production-enus/f3c4b3d2-ff86-4f7c-9fe2-3d8b23d35109/support_channels/images/voice/voice_deskphone.png)

When you enable a desk phone for Salesforce Voice with Amazon Connect or Service Cloud Voice with Partner Telephony from Amazon Connect, the mute, accept, and decline functionality is disabled in the Omni-Channel utility. Reps must perform these actions from the desk phone.

When you enable a desk phone for Salesforce Voice with Partner Telephony, Omni-Channel utility functionality depends on the partner telephony provider’s integration. To confirm expected behavior, check with your partner telephony provider.