After your Amazon Web Services subaccount is created, confirm your company’s tax registration number for the subaccount.
Required Editions
This article applies to:
- Salesforce Voice with Amazon Connect
| View supported editions. |
| User Permissions Needed | |
|---|---|
| To turn on Voice: | Customize Application |
To view Amazon Web Services documentation, go to https://docs.aws.amazon.com/. Search for tax registration number.
The steps differ depending on whether your company is located inside or outside the United States.
- United States customers:
- By default, the billing address is the Salesforce address. For accurate tax calculation, you must update your billing address in your AWS console. Clicking Acknowledge means that you’ve read the tax registration notice.
- Non-United States customers:
-
If you're located outside the US, go to the AWS Tax Settings page (https://console.aws.amazon.com/billing/home?#/tax) and enter your tax registration number. When you’re done, come back to the Amazon Setup page and click Confirm Settings. Then click Acknowledge.
- From Setup in Salesforce, enter Amazon Setup in the Quick Find box, then select Amazon Setup.
- In the Register Tax Information section, click Confirm Settings.
-
Click Acknowledge.
An email notification is sent to the Salesforce admin when Voice is successfully turned on.
Next, create your contact center and add users to it.