---
schema_version: "1"
id: 0cbada896d1026d3f8576537cc400f24c1112e19de19e8dbd9661bb27136a1d8
title: Maintain Your Contact Center
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/voice_setup_cc_manage_parent.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.voice_setup_cc_manage_parent.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 720994e4ec676e7844e269a532370c33f10ab93e4cf3d7dc9902748a6067428d
description: Keep your contact center running optimally. Use the latest version of contact center components and, as needed, delete customers’ personal identifiable information (PII) from your Salesforce Voice with Telephony Providers (formerly Service Cloud Voice) contact center.
products:
  - Service Cloud
  - Digital Engagement
release: "264"
---
# Maintain Your Contact Center

Keep your contact center running optimally. Use the latest version of contact center components and, as needed, delete customers’ personal identifiable information (PII) from your Salesforce Voice with Telephony Providers (formerly Service Cloud Voice) contact center.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=service.voice_editions.htm&amp;release=264.0.0&amp;type=5" title="Learn about the user interfaces, editions, and add-ons that support Voice solutions by Salesforce.">View supported editions</a>.</td></tr></tbody></table>

- **[Manage Your Contact Center in Amazon Connect](https://help.salesforce.com/s/articleView?id=service.voice_setup_cc_manage.htm&release=264.0.0&type=5)**  
    Quickly access the Amazon Connect settings page for your contact center. To log in to Amazon Connect, you need the username and password for your Amazon Connect instance.
- **[Dissociate Voice Call Recordings from Voice Call Records](https://help.salesforce.com/s/articleView?id=service.voice_dissociate_voice_call_recording.htm&release=264.0.0&type=5)**  
    Keep your Voice Call record pages tidy by disconnecting voice call recordings you no longer need from their associated voice calls.
- **[Delete Voice Call Customer Data](https://help.salesforce.com/s/articleView?id=service.voice_delete_data.htm&release=264.0.0&type=5)**  
    Delete customers’ personal identifiable information (PII) from your Salesforce Voice (formerly Service Cloud Voice) contact center.