---
schema_version: "1"
id: e5745cb8e129bf6b8291da9132c6ecf9d91363c4c571857115d97448abc386a9
title: Assign Contact Center Permission Sets for Salesforce Voice
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/voice_setup_assign_permissions.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.voice_setup_assign_permissions.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 3f0e716bbad2a38fa1fb10e4bed9941050a1b013f9858b9acb044e93d2bf1f46
description: Use permission sets to control access to your Salesforce Voice with Telephony Providers (formerly Service Cloud Voice) contact center.
products:
  - Service Cloud
  - Digital Engagement
release: "264"
---
# Assign Contact Center Permission Sets for Salesforce Voice

Use permission sets to control access to your Salesforce Voice with Telephony Providers (formerly Service Cloud Voice) contact center.

### Required Editions

This article applies to:

- Salesforce Voice with Amazon Connect
- Salesforce Voice with Partner Telephony
- Salesforce Voice with Partner Telephony from Amazon Connect

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=service.voice_editions.htm&amp;release=264.0.0&amp;type=5" title="Learn about the user interfaces, editions, and add-ons that support Voice solutions by Salesforce.">View supported editions</a>.</td></tr></tbody></table>

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
        <colgroup>
          <col style="width:50%">
          <col style="width:50%">
        </colgroup>
        <thead class="slds-text-title_caps ">
          <tr class="">
            <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:center;vertical-align:top;" id="d159300e78">User Permissions
              Needed</th>
          </tr>
        </thead>
        <tbody>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d159300e78 ">To assign permission sets:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d159300e78 ">Assign Permission Sets</td>

          </tr>
        </tbody>
      </table>

Give at least one user, such as yourself, the admin permission set so they can set up the contact center. Give service reps a permission set so they can make and receive voice calls, listen to call recordings, and view call transcripts. Give supervisors a supervisor permission set. Each permission set includes multiple user permissions.

1. Open the Set Up Your Contact Center page.
    1. If you set up Salesforce Voice for Amazon Connect, from Setup, enter Amazon Setup in the Quick Find box, depending on your telephony system.
    2. If you set up Salesforce Voice with Partner Telephony or Salesforce Voice with Partner Telephony from Amazon Connect, from Setup, enter Partner Telephony Setup in the Quick Find box, depending on your telephony system.
2. In the Set Up Your Contact Center section, click **Assign Permissions**. The Permission Sets page opens.
3. Click a user permission.
    
      
    | Telephony Model | User Permission | Description |
    | --- | --- | --- |
    | Salesforce Voice with Amazon Connect | Salesforce Voice Contact Center Admin | Lets the user set up the contact center. |
    | Salesforce Voice with Amazon Connect | Salesforce Voice Contact Center Rep | Lets the user make and receive voice calls, listen to call recordings, and view call transcripts. |
    | Salesforce Voice with Partner Telephony or Salesforce Voice with Partner Telephony from Amazon Connect | Salesforce Voice Contact Center Admin (Partner Telephony) | Lets the user set up the contact center. |
    | Salesforce Voice with Partner Telephony or Salesforce Voice with Partner Telephony from Amazon Connect | Salesforce Voice Contact Center Rep (Partner Telephony) | Lets the user make and receive voice calls, listen to call recordings, and view call transcripts. |
4. Click **Manage Assignments**.
5. Click **Add Assignments**.
6. Select the users that you want to assign the permission set to.
7. Click **Assign**.

After assigning permission sets, add users to your contact center.

#### See Also

- [Permission Sets](https://help.salesforce.com/s/articleView?id=platform.perm_sets_overview.htm&type=5&language=en_US)