---
schema_version: "1"
id: 0d9e9f53bf2be35e86f23d08feb9827e4d40a65ae2ce90e62816cf7ab3a30196
title: Salesforce Contact Center with Amazon Connect
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/voice_scc_overview.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.voice_scc_overview.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 43f4c99b31d5ba9d2d9456ea88fa0e21fa7a8f97e66ad9ead8d390b7c8d0f794
description: You can configure the latest Amazon Connect features for your Salesforce org from the Salesforce Voice Setup page. Install the managed package available on the Salesforce Voice Setup page to access the Salesforce Contact Center with Amazon Connect (SCC-AC) and configure Amazon Connect features.
products:
  - Service Cloud
  - Digital Engagement
release: "264"
---
# Salesforce Contact Center with Amazon Connect

You can configure the latest Amazon Connect features for your Salesforce org from the Salesforce Voice Setup page. Install the managed package available on the Salesforce Voice Setup page to access the Salesforce Contact Center with Amazon Connect (SCC-AC) and configure Amazon Connect features.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col style="width:100%"></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=service.voice_editions.htm&amp;release=264.0.0&amp;type=5" title="Learn about the user interfaces, editions, and add-ons that support Voice solutions by Salesforce.">View supported editions</a></td></tr></tbody></table>

- **[Install Managed Package for Salesforce Contact Center with Amazon Connect](https://help.salesforce.com/s/articleView?id=service.voice_scc_mngd_pkg.htm&release=264.0.0&type=5)**  
    Use the Salesforce Contact Center with Amazon Connect (SCC-AC) to configure the latest Amazon Connect features for your Salesforce org. To access SCC-AC, install the managed package. To install the managed package, you must have an Amazon contact center version 16.0 or later.
- **[Salesforce Contact Center with Amazon Connect Limitations and Considerations](https://help.salesforce.com/s/articleView?id=service.voice_scc_limitations.htm&release=264.0.0&type=5)**  
    Consider these limitations for Salesforce Contact Center with Amazon Connect.

#### See Also

- [_Amazon Setup and Installation Guide:_ Salesforce Contact Center with Amazon Connect](https://amazon-connect.github.io/amazon-connect-sccac-docs/)
- [Add Messaging to a Partner Telephony Contact Center](https://help.salesforce.com/s/articleView?id=service.byoc_ccaas_add_messaging_to_voice_contact_center.htm&language=en_US)