---
schema_version: "1"
id: 40cbfaaccf1665ee28e22ae87c45e36556fd6f2de92c75416da3ba383c197be5
title: Install Managed Package for Salesforce Contact Center with Amazon Connect
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/voice_scc_mngd_pkg.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.voice_scc_mngd_pkg.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 86c27a384d070d86234afc290e545f6b24bbc343b73b1602ee630be479c8b5d7
description: Use the Salesforce Contact Center with Amazon Connect (SCC-AC) to configure the latest Amazon Connect features for your Salesforce org. To access SCC-AC, install the managed package. To install the managed package, you must have an Amazon contact center version 16.0 or later.
products:
  - Service Cloud
  - Digital Engagement
release: "264"
---
# Install Managed Package for Salesforce Contact Center with Amazon Connect

Use the Salesforce Contact Center with Amazon Connect (SCC-AC) to configure the latest Amazon Connect features for your Salesforce org. To access SCC-AC, install the managed package. To install the managed package, you must have an Amazon contact center version 16.0 or later.

### Required Editions

This article applies to:

- Salesforce Voice with Partner Telephony from Amazon Connect

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col style="width:100%"></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=service.voice_editions.htm&amp;release=264.0.0&amp;type=5" title="Learn about the user interfaces, editions, and add-ons that support Voice solutions by Salesforce.">View supported editions</a></td></tr></tbody></table>

Install the managed package from the Salesforce Voice Setup page.

![Install managed package](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_channels-264-0-0-production-enus/f3c4b3d2-ff86-4f7c-9fe2-3d8b23d35109/support_channels/images/voice/voice_scc_mngd_pkg1.png)

When the installation is complete, click Configure to configure the latest Amazon Connect features.

If the managed package installation fails, contact Salesforce Customer Support. If any feature configuration in SCC-AC with Amazon Connect fails, contact the AWS support team.

#### See Also

- [Add Messaging to a Partner Telephony Contact Center](https://help.salesforce.com/s/articleView?id=service.byoc_ccaas_add_messaging_to_voice_contact_center.htm&language=en_US)
- [Salesforce Contact Center with Amazon Connect Limitations and Considerations](https://help.salesforce.com/s/articleView?id=service.voice_scc_limitations.htm&release=264.0.0&type=5 "Consider these limitations for Salesforce Contact Center with Amazon Connect.")
- [_Amazon Setup and Installation Guide:_ Salesforce Contact Center with Amazon Connect](https://amazon-connect.github.io/amazon-connect-sccac-docs/)