---
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title: Use Salesforce Voice Across Sales and Service
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/voice_sales_service.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.voice_sales_service.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
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description: Use Salesforce Voice with Telephony Providers (formerly Service Cloud Voice) features in both your service and sales operations. Assign each sales rep a direct inward dialing (DID) phone number for inbound and outbound calls by using Salesforce Voice. Einstein Conversation Insights can be used in both service and sales contexts to give supervisors valuable call trend data. In addition, sales reps with access to both Sales Engagement and Salesforce Voice can click-to-dial records that come from a cadence, My List, and their Work Queue so they can quickly make outbound calls in Voice.
products:
  - Service Cloud
  - Digital Engagement
release: "264"
---
# Use Salesforce Voice Across Sales and Service

Use Salesforce Voice with Telephony Providers (formerly Service Cloud Voice) features in both your service and sales operations. Assign each sales rep a direct inward dialing (DID) phone number for inbound and outbound calls by using Salesforce Voice. Einstein Conversation Insights can be used in both service and sales contexts to give supervisors valuable call trend data. In addition, sales reps with access to both Sales Engagement and Salesforce Voice can click-to-dial records that come from a cadence, My List, and their Work Queue so they can quickly make outbound calls in Voice.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=service.voice_editions.htm&amp;release=264.0.0&amp;type=5" title="Learn about the user interfaces, editions, and add-ons that support Voice solutions by Salesforce.">View supported editions</a>.</td></tr></tbody></table>

#### See Also

- [Route Calls Directly to and from Reps](https://help.salesforce.com/s/articleView?id=service.voice_direct_calling.htm&release=264.0.0&type=5 "Assign each rep in your contact center a direct inward dialing (DID) phone number for inbound and outbound calls using Salesforce Voice (formerly Service Cloud Voice). For example, route inbound sales calls from existing customers directly to their account executives. When account executives make outbound sales calls, their phone number appears as the caller ID. This setup is appropriate for use cases where reps need their own number for direct inbound and outbound calls.")
- [Integrate Salesforce Voice with Sales Engagement](https://help.salesforce.com/s/articleView?id=service.voice_high_velocity_sales.htm&release=264.0.0&type=5 "Maximize your sales reps’ productivity by combining Sales Engagement and Salesforce Voice with Telephony Providers (formerly Service Cloud Voice). Users with permission sets for both Salesforce Voice and Sales Engagement can take advantage of Voice features while working prospects through their cadences.")
- [Einstein Conversation Insights](https://help.salesforce.com/s/articleView?id=sales.call_coaching.htm&language=en_US)