---
schema_version: "1"
id: 19b5014e3b62eb94efaef3bfdd44a3e188a8fe435d92efae01647047098a195e
title: Update Inaccessible AWS Root Email Address
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/voice_reset_root_email.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.voice_reset_root_email.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 3f94f8356bcc2763e573ab73dbfd87546b31e27390d618dc804802e7d27f7d5e
description: If the root user email address is inaccessible, use the Connect APIs to update this root user email address of the AWS sub-account.
products:
  - Service Cloud
  - Digital Engagement
release: "264"
---
# Update Inaccessible AWS Root Email Address

If the root user email address is inaccessible, use the Connect APIs to update this root user email address of the AWS sub-account.

### Required Editions

This article applies to:

- Salesforce Voice with Amazon Connect

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=service.voice_editions.htm&amp;release=264.0.0&amp;type=5" title="Learn about the user interfaces, editions, and add-ons that support Voice solutions by Salesforce.">View supported editions</a>.</td></tr></tbody></table>

You must have the CustomizeApplication, and ModifyAllData admin permissions to reset the root email address.

1. Log in as an admin.
2. Use your preferred method to trigger the `/services/data/{SaleforceAPIVersion}/connect/voice/root-email-address-update/start` connect API to start the email update.
3. In tthe request payload, provide the new email address.
    
    ![Reset root email address](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_channels-264-0-0-production-enus/f3c4b3d2-ff86-4f7c-9fe2-3d8b23d35109/support_channels/images/voice/voice_reset_email.png)
    
    Triggering the API sends an email notification about the root email address change request to all the admins of the org. In the new email address, you will receive a verification code from AWS.
4. Use your preferred method to trigger the `/services/data/{SaleforceAPIVersion}/connect/voice/root-email-address-update/accept` connect API to update the email address.
    
    ![Reset root email address complete](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_channels-264-0-0-production-enus/f3c4b3d2-ff86-4f7c-9fe2-3d8b23d35109/support_channels/images/voice/voice_reset_email_complete.png)
5. In the request payload, provide the new email address, and the verification code received in your email.

After updating the root user email address, you can use the new email address to reset the account password. If you can't access your account phone number as well, make sure to update it after updating the email address.