---
schema_version: "1"
id: d07179796b31c666f23f2bf36aabd55a47cfbbfba60269b5931f78262b62d22e
title: Install Your Telephony Provider’s Managed Package
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/voice_pt_setup_install_package.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.voice_pt_setup_install_package.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 2f70f4e1e5f75c16c9999b8bb644e5de27641df69dde682451836a23a610f96c
description: Most Voice telephony partners provide a managed package that contains the metadata to connect Voice with the partner’s system. Download the package from AppExchange or ask your telephony provider for the installation URL.
products:
  - Service Cloud
  - Digital Engagement
release: "264"
---
# Install Your Telephony Provider’s Managed Package

Most Voice telephony partners provide a managed package that contains the metadata to connect Voice with the partner’s system. Download the package from AppExchange or ask your telephony provider for the installation URL.

### Required Editions

This article applies to:

- Salesforce Voice with Partner Telephony

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=service.voice_editions.htm&amp;release=264.0.0&amp;type=5" title="Learn about the user interfaces, editions, and add-ons that support Voice solutions by Salesforce.">View supported editions</a>.</td></tr></tbody></table>

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
        <colgroup>
          <col style="width:50%">
          <col style="width:50%">
        </colgroup>
        <thead class="slds-text-title_caps ">
          <tr class="">
            <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:center;vertical-align:top;" id="d42835e69">User Permissions Needed</th>
          </tr>
        </thead>
        <tbody>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d42835e69 ">To view the Partner Telephony Setup page:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d42835e69 ">Customize Application</td>

          </tr>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d42835e69 ">To install packages:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d42835e69 ">Download AppExchange Packages</td>

          </tr>
        </tbody>
      </table>

Most telephony partners provide a managed package that contains:

- Connector in the form of a Visualforce page
- Visualforce page name
- Package’s namespace that is used to create a contact center

Telephony partners provide their own documentation for their managed package.

1. From Setup, enter Partner Telephony Setup in the Quick Find box, then select **Partner Telephony Setup**.
2. Click **Go to AppExchange**.
    
    The AppExchange opens in another browser tab.
3. Search for your telephony partner’s package and follow its installation instructions.

After you install the managed package, check that all of the components were installed. Ask your telephony provider for instructions to verify that the components were installed properly.

#### See Also

- [Install a Package](https://help.salesforce.com/s/articleView?id=xcloud.distribution_installing_packages.htm&type=5&language=en_US)
- [View Installed Package Details](https://help.salesforce.com/s/articleView?id=xcloud.distribution_package_detail.htm&type=5&language=en_US)