---
schema_version: "1"
id: a36ff78cc22fcd2d2a000c0e775a163bca39b2734b0e96376a59f57a585cbece
title: Assign Contact Center Permission Sets for Partner Telephony
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/voice_pt_setup_assign_permissions.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.voice_pt_setup_assign_permissions.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 25a66b89e4fd96cf43e49af28f406b23514e78372a58a9d282f978676c259647
description: Use permission sets to control access to your Voice contact center. Give at least one user, such as yourself, the Salesforce Voice Contact Center Admin (Partner Telephony) permission set so they can set up the contact center. Give reps and supervisors the Salesforce Voice Contact Center Rep (Partner Telephony) permission set so they can make and receive voice calls and listen to call recordings.
products:
  - Service Cloud
  - Digital Engagement
release: "264"
---
# Assign Contact Center Permission Sets for Partner Telephony

Use permission sets to control access to your Voice contact center. Give at least one user, such as yourself, the Salesforce Voice Contact Center Admin (Partner Telephony) permission set so they can set up the contact center. Give reps and supervisors the Salesforce Voice Contact Center Rep (Partner Telephony) permission set so they can make and receive voice calls and listen to call recordings.

### Required Editions

This article applies to:

- Salesforce Voice with Partner Telephony from Amazon Connect

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=service.voice_editions.htm&amp;release=264.0.0&amp;type=5" title="Learn about the user interfaces, editions, and add-ons that support Voice solutions by Salesforce.">View supported editions</a>.</td></tr></tbody></table>

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
        <colgroup>
          <col style="width:50%">
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          <tr class="">
            <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:center;vertical-align:top;" id="d34269e69">User Permissions Needed</th>
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            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d34269e69 ">To assign permission sets:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d34269e69 ">Assign Permission Sets</td>

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![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_channels-264-0-0-production-enus/f3c4b3d2-ff86-4f7c-9fe2-3d8b23d35109/images/icon_note.png)

Note The Salesforce Voice Contact Center Rep (Partner Telephony) permission set includes the View Call Recordings user permission. Reps need this user permission to listen to call recordings.

1. From Setup, enter Partner Telephony Setup in the Quick Find box, then select **Partner Telephony Setup**.
2. In the Set Up Your Contact Center section, click **Assign Permissions**. The Permission Sets page opens.
3. Click either Salesforce Voice Contact Center Admin (Partner Telephony) or Salesforce Voice Contact Center Rep (Partner Telephony).
4. Click **Manage Assignments**.
5. Click **Add Assignments**.
6. Select the users that need the permission set.
7. Click **Assign**.

After assigning permission sets, create your contact center.