---
schema_version: "1"
id: ec5dd8725ec930b92325ff3c85dbe8f327bc7d8e6ae7935de95f5a845594b9be
title: Add and Remove Users in Your Partner Telephony Contact Center
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/voice_pt_setup_add_users.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.voice_pt_setup_add_users.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 245020cf4cdaf8bd7c9ad41d68b7c74e9456420da0fec6492caabd59a31e7a70
description: After you create a contact center for Salesforce Voice with Partner Telephony or Salesforce Voice with Partner Telephony from Amazon Connect, add users to your contact center. You can add Service Cloud Users who have the Salesforce Voice Contact Center Admin (Partner Telephony) permission set or the Salesforce Voice Contact Center Rep (Partner Telephony) permission set. Remove users who no longer need access.
products:
  - Service Cloud
  - Digital Engagement
release: "264"
---
# Add and Remove Users in Your Partner Telephony Contact Center

After you create a contact center for Salesforce Voice with Partner Telephony or Salesforce Voice with Partner Telephony from Amazon Connect, add users to your contact center. You can add Service Cloud Users who have the Salesforce Voice Contact Center Admin (Partner Telephony) permission set or the Salesforce Voice Contact Center Rep (Partner Telephony) permission set. Remove users who no longer need access.

### Required Editions

This article applies to:

- Salesforce Voice with Partner Telephony
- Salesforce Voice with Partner Telephony from Amazon Connect

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=service.voice_editions.htm&amp;release=264.0.0&amp;type=5" title="Learn about the user interfaces, editions, and add-ons that support Voice solutions by Salesforce.">View supported editions</a>.</td></tr></tbody></table>

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
        <colgroup>
          <col style="width:50%">
          <col style="width:50%">
        </colgroup>
        <thead class="slds-text-title_caps ">
          <tr class="">
            <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:center;vertical-align:top;" id="d139703e72">User Permissions Needed</th>
          </tr>
        </thead>
        <tbody>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d139703e72 ">To view the Partner Telephony Contact Centers page:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d139703e72 ">Customize Application AND Manage Call Centers</td>

          </tr>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d139703e72 ">To create and manage a contact center:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d139703e72 ">Salesforce Voice Contact Center Admin (Partner Telephony)</td>

          </tr>
        </tbody>
      </table>

1. In your telephony provider’s system, add the users to the call center. Salesforce and the telephony provider don’t automatically sync users, so you must manually create users and then add them to your telephony provider’s call center and the Voice contact center.
    
    ![Important](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_channels-264-0-0-production-enus/f3c4b3d2-ff86-4f7c-9fe2-3d8b23d35109/images/icon_important.png)
    
    Important If you want to use single sign-on (SSO) to authenticate support reps, the username must be the same for both Salesforce and the telephony partner.
2. In Salesforce, add the users to your Voice contact center.
    1. From Setup, in the Quick Find box, enter Partner Telephony Contact Centers, then select **Partner Telephony Contact Centers**.
    2. Select the contact center that you want to modify.
    3. In the Contact Center Users section, click **Add**.
    4. Select the users that you want to add to this contact center. Add only one or two users at a time.
        
        The list shows only users who have the Salesforce Voice Contact Center Admin (Partner Telephony) or Salesforce Voice Contact Center Rep (Partner Telephony) permission sets. If you don’t see the users that you want to add, make sure that they have the right permission sets, and then try adding them again.
    5. Click **Done**.

If a user no longer needs access to your contact center, remove them. Removing a user only takes away their ability to access the contact center. It doesn’t delete the user or change their ability to access other parts of Salesforce.

1. In the Contact Center Users section, select the user that you want to remove.
2. Click **Remove** | **OK**.
3. Work with your telephony provider to remove the user from their telephony system.