---
schema_version: "1"
id: 096fa0d4b012437986e793c87515abcb4603c268ef40923e1953348e6417e66f
title: Set Up Salesforce Voice with Partner Telephony
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/voice_pt_setup.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.voice_pt_setup.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 196382eb5b4fc5dfde3d432f487380ae2b1361bf19fb50b58f432e26f844fce7
description: Salesforce Voice with Partner Telephony (formerly Service Cloud Voice with Partner Telephony) lets you create a Salesforce Voice contact center that uses a telephony provider of your choice. Before you start, review the prerequisites, limitations, and planning resources.
products:
  - Service Cloud
  - Digital Engagement
release: "264"
---
# Set Up Salesforce Voice with Partner Telephony

Salesforce Voice with Partner Telephony (formerly Service Cloud Voice with Partner Telephony) lets you create a Salesforce Voice contact center that uses a telephony provider of your choice. Before you start, review the prerequisites, limitations, and planning resources.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=service.voice_editions.htm&amp;release=264.0.0&amp;type=5" title="Learn about the user interfaces, editions, and add-ons that support Voice solutions by Salesforce.">View supported editions</a>.</td></tr></tbody></table>

- **[Turn on Salesforce Voice with Partner Telephony](https://help.salesforce.com/s/articleView?id=service.voice_pt_setup_turn_on.htm&release=264.0.0&type=5)**  
    Enable Voice for your org.
- **[Install Your Telephony Provider’s Managed Package](https://help.salesforce.com/s/articleView?id=service.voice_pt_setup_install_package.htm&release=264.0.0&type=5)**  
    Most Voice telephony partners provide a managed package that contains the metadata to connect Voice with the partner’s system. Download the package from AppExchange or ask your telephony provider for the installation URL.
- **[Create Your Partner Telephony Contact Center](https://help.salesforce.com/s/articleView?id=service.voice_pt_setup_create_cc.htm&release=264.0.0&type=5)**  
    After you install your partner telephony provider or Contact Center as a Service (CCaaS) provider’s managed package from AppExchange, you can create your Salesforce Voice (formerly Service Cloud Voice) contact center. Depending on your partner provider, you may need to create an XML contact center definition file and import it into Voice. Use the sample contact center definition file as a model, and check with your provider for additional vendor-specific configuration information.

#### See Also

- [Choose Your Voice Telephony Model](https://help.salesforce.com/s/articleView?id=service.voice_telephony_models.htm&release=264.0.0&type=5 "Voice comes in multiple flavors that vary based on telephony provider, setup process, and other characteristics. Compare them to decide which is the best option for your business.")