---
schema_version: "1"
id: ea27467423625fc82e32322a1f9b7ef8ac4e6f3c18a7a776062e15d3a260c739
title: Restrict Phone Type Selection for Contact Center (Beta)
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/voice_phone_type.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.voice_phone_type.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 84a062b6448d1367a61ea5418995c9035afa64662dbbee08823a9335c77f8779
description: Configure a contact center to restrict reps to use only the softphone and hide the desk phone option in the Omni-Channel utility. This feature helps enforce company policies and meet regulatory compliance requirements.
products:
  - Service Cloud
  - Digital Engagement
release: "264"
---
# Restrict Phone Type Selection for Contact Center (Beta)

Configure a contact center to restrict reps to use only the softphone and hide the desk phone option in the Omni-Channel utility. This feature helps enforce company policies and meet regulatory compliance requirements.

This article applies to:

- Salesforce Voice with Amazon Connect
- Salesforce Voice with Partner Telephony from Amazon Connect

![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_channels-264-0-0-production-enus/f3c4b3d2-ff86-4f7c-9fe2-3d8b23d35109/images/icon_note.png)

Note Phone Type Selection feature is a pilot or beta service that is subject to the Beta Services Terms at [Agreements - Salesforce.com](https://www.salesforce.com/company/legal/agreements/) or a written Unified Pilot Agreement if executed by Customer, and applicable terms in the [Product Terms Directory](https://ptd.salesforce.com/). Use of this pilot or beta service is at the Customer's sole discretion.

You must have the Salesforce Voice Contact Center Admin (Partner Telephony) permission set to restrict the phone type selection for the contact center.

1. In the contact center details page, click **Edit** in the Phone Type Settings section.
2. Select the **Restrict Phone Type Selection** option.![Phone Type Selection](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_channels-264-0-0-production-enus/f3c4b3d2-ff86-4f7c-9fe2-3d8b23d35109/support_channels/images/voice/voice_phone_type.png)
3. Save the changes.

![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_channels-264-0-0-production-enus/f3c4b3d2-ff86-4f7c-9fe2-3d8b23d35109/images/icon_note.png)

Note If a rep is logged in when the setting is changed, they must refresh their browser for the new setting to apply in the Omni-Channel utility.

To disable the restriction for phone type selection, deselect the Restrict Phone Type Selection option and save the changes. When disabled, the rep's phone type reverts to their previously saved selection.