---
schema_version: "1"
id: 6ee6f7ef0e30f8018950a51c785c8347e2a9de5c92b87c2eb08de8a65ac817e7
title: Configure the Phone Book for Outbound Calls
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/voice_phone_book.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.voice_phone_book.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: da72a3496943059e32d550c2a3ee23643bcd968ff2746f1b2ca475e07b30ddd7
description: Let reps work off speed dial lists and make rep-to-rep or rep-to-queues calls without a Direct Inward Dialing (DID) number through the phone book in the Omni-Channel utility.
products:
  - Service Cloud
  - Digital Engagement
release: "264"
---
# Configure the Phone Book for Outbound Calls

Let reps work off speed dial lists and make rep-to-rep or rep-to-queues calls without a Direct Inward Dialing (DID) number through the phone book in the Omni-Channel utility.

### Required Editions

This article applies to:

- Salesforce Voice with Amazon Connect
- Salesforce Voice with Partner Telephony
- Salesforce Voice with Partner Telephony from Amazon Connect

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=service.voice_editions.htm&amp;release=264.0.0&amp;type=5" title="Learn about the user interfaces, editions, and add-ons that support Voice solutions by Salesforce.">View supported editions</a>.</td></tr></tbody></table>

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
        <colgroup>
          <col style="width:50%">
          <col style="width:50%">
        </colgroup>
        <thead class="slds-text-title_caps ">
          <tr class="">
            <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:center;vertical-align:top;" id="d17199e75">User Permissions
              Needed</th>
          </tr>
        </thead>
        <tbody>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d17199e75 ">To view the Amazon Contact Centers page: </td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d17199e75 ">Customize Application AND Manage Call Centers</td>

          </tr>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d17199e75 ">To create and manage a contact center:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d17199e75 ">Salesforce Voice Contact Center Admin</td>

          </tr>
        </tbody>
      </table>

If rep-to-rep calls is enabled in your org, you must add Voice Call (`VoiceCall`) as a selected object to the Change Data Capture Event.

![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_channels-264-0-0-production-enus/f3c4b3d2-ff86-4f7c-9fe2-3d8b23d35109/images/icon_note.png)

Note For orgs using Salesforce Voice with Amazon Connect or Salesforce Voice with Partner Telephony from Amazon Connect, a call must be active for a rep to use rep-to-rep dialing. When not on an active call, reps should use Direct Inward Dialing (DID). Other partner telephony providers support rep-to-rep dialing when not on an active call. Check with your telephony provider to confirm support.

1. From Setup, in the Quick Find box, enter Change Data Capture, and then select **Change Data Capture**.
2. In the Available Entities column, select **Voice Call (VoiceCall)**, and then click the right arrow to move it to the Selected Entities column.
3. Save your change.

#### See Also

- [_Salesforce Voice with Partner Telephony Developer Guide_: Enable the Phone Book for Outbound Calls](https://developer.salesforce.com/docs/atlas.en-us.voice_pt_developer_guide.meta/voice_pt_developer_guide/voice_pt_enable_phone_book.htm)