---
schema_version: "1"
id: 7394fb379c5510732074bed748f03a32eca1ea7f692c0e05578e24ed22332795
title: Set Up Org-Wide Sharing for Voice Calls
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/voice_org_wide_sharing.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.voice_org_wide_sharing.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 9704f739972c4aaaea3dc71e2caec1af4b0207b4ae237ec975f93d89d1e7945f
description: To keep all of your users in sync and break down information silos, set up organization-wide sharing for voice calls. Service reps and supervisors easily scan a list of voice calls, listen to a call recording, read the call transcript, and edit the voice call record.
products:
  - Service Cloud
  - Digital Engagement
release: "264"
---
# Set Up Org-Wide Sharing for Voice Calls

To keep all of your users in sync and break down information silos, set up organization-wide sharing for voice calls. Service reps and supervisors easily scan a list of voice calls, listen to a call recording, read the call transcript, and edit the voice call record.

### Required Editions

This article applies to:

- Salesforce Voice with Amazon Connect
- Salesforce Voice with Partner Telephony
- Salesforce Voice with Partner Telephony from Amazon Connect

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=service.voice_editions.htm&amp;release=264.0.0&amp;type=5" title="Learn about the user interfaces, editions, and add-ons that support Voice solutions by Salesforce.">View supported editions</a>.</td></tr></tbody></table>

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
        <colgroup>
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            <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:center;vertical-align:top;" id="d63284e75">User Permissions
              Needed</th>
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            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d63284e75 ">To set default sharing access:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d63284e75 ">Manage Sharing</td>

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By default, access to voice calls is set to Private. Only the voice call’s owners can see and edit the record.

1. From Setup, in the Quick Find box, enter Sharing Settings, and then select **Sharing Settings**.
2. Under Organization-Wide Defaults, find Voice Call. To give all voice call reps view access to any voice call, click **Edit**, and set access to **Public Read Only**. To give all voice call reps view and edit access to any voice call, click **Edit**, and set access to **Public Read/Write**.
3. Save your changes.

Updating organization-wide sharing for voice calls can take some time. You receive an email when the changes are complete.