---
schema_version: "1"
id: 98e16b973d70c4bc0d8782a6dd81f7fdc09050845b343d027dc71340b3dbe6b0
title: Take Notes on a Call
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/voice_notes.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.voice_notes.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 0d670704a46e1c3ebdc204813d5d51a3af686e0977f9ea176354fd8ed86e6c22
description: Record the call’s outcome and take notes about the call so it’s easy for other reps to get up to speed in case the customer calls back.
products:
  - Service Cloud
  - Digital Engagement
release: "264"
---
# Take Notes on a Call

Record the call’s outcome and take notes about the call so it’s easy for other reps to get up to speed in case the customer calls back.

### Required Editions

This article applies to:

- Salesforce Voice with Amazon Connect
- Salesforce Voice with Partner Telephony
- Salesforce Voice with Partner Telephony from Amazon Connect

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=service.voice_editions.htm&amp;release=264.0.0&amp;type=5" title="Learn about the user interfaces, editions, and add-ons that support Voice solutions by Salesforce.">View supported editions</a>.</td></tr></tbody></table>

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
        <colgroup>
          <col style="width:50%">
          <col style="width:50%">
        </colgroup>
        <thead class="slds-text-title_caps ">
          <tr class="">
            <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:center;vertical-align:top;" id="d160686e75">User Permissions
              Needed</th>
          </tr>
        </thead>
        <tbody>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d160686e75 ">To answer and make calls and view Voice records:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d160686e75 ">Salesforce Voice Contact Center Rep permission set</td>

          </tr>
        </tbody>
      </table>

1. On a Voice Call record, go to the **Call Notes** section.
2. In the **Call Resolution** field, select the answer that best describes the call’s outcome. The available choices depend on what your Salesforce admin has configured.
3. In the **Description** field, jot down information about the call.
4. Click **Save**.

#### See Also

- [Show AI-Generated Summaries with Einstein Work Summaries](https://help.salesforce.com/s/articleView?id=service.cc_generative_ai_work_summaries.htm&type=5&language=en_US)