When you create a contact center, Salesforce automatically generates a managed external
client app (ECA) to handle your SAML single sign-on (SSO) authentication. Because Salesforce
manages this external client app as part of your contact center provisioning, you can’t access or
edit it from the External Client App Manager in Setup. Instead, manage all settings and policies
for this app from your contact center settings.
Required Editions
When you refresh a sandbox and recreate your contact center, manage the profiles or
permission sets from the Contact Center Details page. This is because only packaged
external client apps are copied to the sandbox during a sandbox refresh.
This article applies to:
- Salesforce Voice with Amazon Connect
- Salesforce Voice with Partner Telephony from Amazon Connect
| User Permissions Needed |
| To view the Amazon Contact Centers page: |
Customize Application AND Manage Call Centers |
| To create and manage a contact center: |
Salesforce Voice Contact Center Admin |
To view or edit the settings for your managed external client app:
-
From Setup, in the Quick Find box, enter
Voice, and then select .
-
Click the name of your contact center to open the Contact Center Details page.
From the Contact Center Details page, manage these external client app configurations:
- SAML Policies: Update your authentication settings, such as the Entity URL, ACS URL, Issuer,
and identity provider certificates.
- Custom Attributes: Edit the values for specific custom attributes, such as the
RoleSessionName attribute used in the custom username format of contact center users.
- App Policies: Assign or remove user profiles and permission sets to control which users can
log in to the contact center and your telephony provider.
