---
schema_version: "1"
id: 3e4a421442901e2f5e3d027177fb7901c95f7ec34aa8d9561f299961ba0f2b61
title: Salesforce Voice with Telephony Providers Learning Map
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/voice_learning_map.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.voice_learning_map.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 40d49fa85c9837ec3fc0773749878c6f64090eeafebb6082f19c1a054e91b70f
description: The learning map helps orient you at any stage of your Salesforce Voice with Telephony Providers (formerly Service Cloud Voice) journey. It provides learning resources, a list of high-level tasks for admins, and a feature summary for contact center reps and supervisors.
products:
  - Service Cloud
  - Digital Engagement
release: "264"
---
# Salesforce Voice with Telephony Providers Learning Map

The learning map helps orient you at any stage of your Salesforce Voice with Telephony Providers (formerly Service Cloud Voice) journey. It provides learning resources, a list of high-level tasks for admins, and a feature summary for contact center reps and supervisors.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=service.voice_editions.htm&amp;release=264.0.0&amp;type=5" title="Learn about the user interfaces, editions, and add-ons that support Voice solutions by Salesforce.">View supported editions</a>.</td></tr></tbody></table>

Check out and bookmark the [Salesforce Voice with Telephony Providers Learning Map](https://help.salesforce.com/s/articleView?id=service.voice_about.htm&release=264.0.0&type=5 "Let service reps answer and make calls and resolve customer issues from Salesforce in a contact center backed by a third-party telephony or contact center as a service (CCaaS) provider.").