---
schema_version: "1"
id: 0ff13a2e7e79e341b5a314c8648622a405e84998191e4043b9fa54e5327033c7
title: Verify That Contact Lens Speech Analytics Is Enabled
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/voice_intelligence_speech_analytics_enable.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.voice_intelligence_speech_analytics_enable.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 92c8574859c213327372da09f7f053813385b457eb99c7e7acfcc8649234ffb6
description: Enable speech analytics so that Contact Lens generates real-time transcripts during a call, and post-call analytics after the conversation has ended. Although speech analytics is enabled in Salesforce-provided contact flows and subflows, verify the setting in case things have changed.
products:
  - Service Cloud
release: "264"
---
# Verify That Contact Lens Speech Analytics Is Enabled

Enable speech analytics so that Contact Lens generates real-time transcripts during a call, and post-call analytics after the conversation has ended. Although speech analytics is enabled in Salesforce-provided contact flows and subflows, verify the setting in case things have changed.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=service.service_editions_reference.htm&amp;language=en_US" target="_blank">View supported editions</a>.</td></tr></tbody></table>

Repeat these steps for each contact flow and subflow for which you want to enable speech analytics.

1. Launch Amazon Connect.
2. Select **Routing** | **Flows**.
3. Click the SCV flow you want to enable with speech analytics.
4. In the Set recording and analytics behavior flow block, verify that these options are selected.
    
    - **Enable Contact Lens conversational analytics**
    - **Enable speech analytics**
    - **Real-time and post-call analytics**
    
    If you don’t enable these options, transcription doesn’t work.
5. Click **Save**.