---
schema_version: "1"
id: 6b60a1e487a31e032c63c77fe4e84dbad31fb1e9d82466e5b4deec0e2f4ca611
title: Prepare Your Telephony System for Conversation Intelligence
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/voice_intelligence_prep_telephony_system.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.voice_intelligence_prep_telephony_system.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: df3db87c18aed32ac3b5de1b58e82c44c3999aaedffd0c65d5bc97cde9f28497
description: Conversation Intelligence relies on signals coming from your telephony system. Complete the tasks based on your telephony provider.
products:
  - Service Cloud
release: "264"
---
# Prepare Your Telephony System for Conversation Intelligence

Conversation Intelligence relies on signals coming from your telephony system. Complete the tasks based on your telephony provider.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=service.service_editions_reference.htm&amp;language=en_US" target="_blank">View supported editions</a>.</td></tr></tbody></table>

- **[Prepare Conversation Intelligence for Amazon Connect Intelligence Signals](https://help.salesforce.com/s/articleView?id=service.voice_intelligence_prep_amazon_connect.htm&release=264.0.0&type=5)**  
    Complete these tasks to prepare Amazon Connect for Conversation Intelligence with Salesforce Voice.
- **[Prepare Conversation Intelligence for Partner System Intelligence Signals](https://help.salesforce.com/s/articleView?id=service.voice_intelligence_prep_partner_telephony.htm&release=264.0.0&type=5)**  
    Search the AppExchange to find managed packages that allow you to ingest partner intelligence signals. To ingest those signals, deploy the managed package to your org.