---
schema_version: "1"
id: e81ae26435f08c52572bf16605916bae44874d736e6072e85d31fb612c87adf4
title: Prepare Conversation Intelligence for Partner System Intelligence Signals
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/voice_intelligence_prep_partner_telephony.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.voice_intelligence_prep_partner_telephony.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 35c3055b3f3eec80117154096f3bf3ad951964d57882c0c070b6b6ae7d8dfd86
description: Search the AppExchange to find managed packages that allow you to ingest partner intelligence signals. To ingest those signals, deploy the managed package to your org.
products:
  - Service Cloud
release: "264"
---
# Prepare Conversation Intelligence for Partner System Intelligence Signals

Search the AppExchange to find managed packages that allow you to ingest partner intelligence signals. To ingest those signals, deploy the managed package to your org.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=service.service_editions_reference.htm&amp;language=en_US" target="_blank">View supported editions</a>.</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;"><strong>Available in: </strong>Salesforce Voice with Partner Telephony</td></tr></tbody></table>

Partners can enable Conversation Intelligence to ingest intelligence signals from external systems. To get authorization to bring in signals from a new intelligence signal source, partners can reach out to their Salesforce account executives. Then, they can create an Apex class that specifies the intelligence signal source and all supported signal types. Finally, they can package that Apex class in a managed package, which Salesforce Voice customers, like you, can deploy to their Salesforce orgs.

After you deploy the managed package to your org, the new intelligence signal source and signal types are available for selection when you create a Conversation Intelligence rule.

![The Conversation Intelligence rule specifies the conditions when to take action based on the intelligence signal.](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support-264-0-0-production-enus/dd14551c-a772-4db6-9a1d-d84df8df2980/support/images/voice_intelligence/voice_byot_intelligent_rules.png)

#### See Also

- [_Salesforce Voice with Partner Telephony Developer Guide_](https://developer.salesforce.com/docs/atlas.en-us.voice_pt_developer_guide.meta/voice_pt_developer_guide/voice_pt_dev_guide.htm)
- [Send Real-Time Signals](https://developer.salesforce.com/docs/atlas.en-us.voice_pt_developer_guide.meta/voice_pt_developer_guide/voice_pt_voicecalls_realtime_conversation.htm)