---
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title: Prepare Conversation Intelligence for Amazon Connect Intelligence Signals
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version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/voice_intelligence_prep_amazon_connect.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.voice_intelligence_prep_amazon_connect.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 0b6f7c299a876e28b7cd5ed1d12c4c16a85e7f9bd8cc76650b0d324d57a191e1
description: Complete these tasks to prepare Amazon Connect for Conversation Intelligence with Salesforce Voice.
products:
  - Service Cloud
release: "264"
---
# Prepare Conversation Intelligence for Amazon Connect Intelligence Signals

Complete these tasks to prepare Amazon Connect for Conversation Intelligence with Salesforce Voice.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=service.service_editions_reference.htm&amp;language=en_US" target="_blank">View supported editions</a>.</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;"><strong>Available in: </strong>Salesforce Voice with Amazon Connect</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;"><strong>Available in: </strong>Salesforce Voice with Partner Telephony from Amazon Connect</td></tr></tbody></table>

- **[Verify That Contact Lens Is Enabled](https://help.salesforce.com/s/articleView?id=service.voice_intelligence_contact_lens_verification.htm&release=264.0.0&type=5)**  
    Contact Lens must be enabled to transcribe calls and use conversation intelligence.
- **[Verify That Contact Lens Speech Analytics Is Enabled](https://help.salesforce.com/s/articleView?id=service.voice_intelligence_speech_analytics_enable.htm&release=264.0.0&type=5)**  
    Enable speech analytics so that Contact Lens generates real-time transcripts during a call, and post-call analytics after the conversation has ended. Although speech analytics is enabled in Salesforce-provided contact flows and subflows, verify the setting in case things have changed.
- **[Update Your Contact Center](https://help.salesforce.com/s/articleView?id=service.voice_intelligence_contact_center_update.htm&release=264.0.0&type=5)**  
    Upgrade your Amazon contact center to at least version 10.0. This version includes a Lambda function enhancement that processes rules and intelligence signals from Amazon Connect Contact Lens.
- **[Create a Rule in Amazon Connect That Identifies Intelligence Signals](https://help.salesforce.com/s/articleView?id=service.voice_intelligence_amazon_rule_create.htm&release=264.0.0&type=5)**  
    Create one or more rules that Salesforce Voice can subscribe to and use to trigger real-time recommendations or auto-launched flows in Salesforce. Create a rule using one or more conditions that are based on uttered keywords, sentiments, customer attributes, or other criteria.
- **[Enable Conversation Intelligence in Amazon Connect to Process the Rules](https://help.salesforce.com/s/articleView?id=service.voice_intelligence_amazon_intelligence_enable.htm&release=264.0.0&type=5)**  
    For Amazon Connect contact centers, you must enable Conversation Intelligence for Contact Lens in the ContactLensProcessorFunction Lambda function. This Lambda function processes the Contact Lens rules.