---
schema_version: "1"
id: 6210f4dc4f2580d216e8b12372533a39861a3b397317c7643083638d78224c55
title: Verify That Contact Lens Is Enabled
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/voice_intelligence_contact_lens_verification.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.voice_intelligence_contact_lens_verification.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 2e1af4a35d5ca5609e95acbab86f4fb57910dba6aa4d1c7aeca51ecce4f72c7f
description: Contact Lens must be enabled to transcribe calls and use conversation intelligence.
products:
  - Service Cloud
release: "264"
---
# Verify That Contact Lens Is Enabled

Contact Lens must be enabled to transcribe calls and use conversation intelligence.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=service.service_editions_reference.htm&amp;language=en_US" target="_blank">View supported editions</a>.</td></tr></tbody></table>

To verify that Contact Lens is enabled, you must have AWS IAM permissions with the ability to view Contact Lens details in Amazon Connect.

1. From the AWS Management Console, select **Amazon Connect** | **Analytics tools**.
2. Verify that **Enable Contact Lens** is selected.
3. Click **Save**.