---
schema_version: "1"
id: 4f608f9df51fb73e203040ececce656e6484e0bbada69769f6df5ff95d45b9d9
title: Enroll Caller in Voice ID
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/voice_id_enroll_caller.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.voice_id_enroll_caller.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: aff9ac6574f1e6a6e3cebeabd47eff2012d5f109931d6d9541b4b20c92940c4f
description: If your admin enabled Voice ID for your org, you can enroll callers in Voice ID who agree to use their voice to authenticate themselves. Voice ID appears only when you're on a call.
products:
  - Service Cloud
  - Digital Engagement
release: "264"
---
# Enroll Caller in Voice ID

If your admin enabled Voice ID for your org, you can enroll callers in Voice ID who agree to use their voice to authenticate themselves. Voice ID appears only when you're on a call.

### Required Editions

This article applies to:

- Salesforce Voice with Amazon Connect
- Salesforce Voice with Partner Telephony from Amazon Connect

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=service.voice_editions.htm&amp;release=264.0.0&amp;type=5" title="Learn about the user interfaces, editions, and add-ons that support Voice solutions by Salesforce.">View supported editions</a>.</td></tr></tbody></table>

1. To view Voice ID when on a call, depending where your admin added the Voice ID component, open the Voice Call record page or the Omni-Channel widget. In the Omni-Channel widget, click **More** to view Voice ID.
2. To enroll the caller in Voice ID, click **Enroll Caller**.
    
    Voice ID evaluates the caller’s voice to authenticate them and determine their fraud risk level.
3. To evaluate the caller’s voice, click **Evaluate Voice**.
    
    ![Voice ID screen](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_channels-264-0-0-production-enus/f3c4b3d2-ff86-4f7c-9fe2-3d8b23d35109/support_channels/images/voice/voice_id.png)
4. If a caller wants to opt out of Voice ID, click **Opt Out**.

#### See Also

- [Enable Voice ID in Amazon Connect](https://help.salesforce.com/s/articleView?id=service.voice_id_enable.htm&type=5&language=en_US)