---
schema_version: "1"
id: ff68875f9cbe74fc9ee1d3d9c095855cd1a981e7c503cdd06505085d0913a4a0
title: Contact Center Health Check Stack
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/voice_health_check_policy.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.voice_health_check_policy.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 23e97b9a9c34bbf0602543600c3b01d4f353f687e3e9c2a42e1e3b24db092b04
description: The health check stack creates specific Identity and Access Management (IAM) roles and policies for the contact center in your AWS account. These resources provide the necessary permissions for the health check Lambda function to analyze your contact center configuration and generate a diagnostic report.
products:
  - Service Cloud
  - Digital Engagement
release: "264"
---
# Contact Center Health Check Stack

The health check stack creates specific Identity and Access Management (IAM) roles and policies for the contact center in your AWS account. These resources provide the necessary permissions for the health check Lambda function to analyze your contact center configuration and generate a diagnostic report.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=service.voice_editions.htm&amp;release=264.0.0&amp;type=5" title="Learn about the user interfaces, editions, and add-ons that support Voice solutions by Salesforce.">View supported editions</a>.</td></tr></tbody></table>

This article applies to:

- Salesforce Voice with Amazon Connect
- Salesforce Voice with Partner Telephony from Amazon Connect

The health check stack creates these roles:

- <ContactCenterName>-HealthCheckRole: This role is responsible for triggering the health check Lambda function directly from the contact center details page. It also grants permission to fetch the output result file containing the health report. An example is available in BYOAHealthCheckStack.yaml in [GitHub](https://github.com/service-cloud-voice/ServiceCloudVoiceLambdas/tree/master/cloudformation).
- <ContactCenterName>-HealthCheckLambdaExecutionRole: This role is assumed by the Lambda function while it runs. It includes the `AWSLambdaBasicExecutionRole`, which provides the basic permissions necessary for the lambda function to execute within AWS.

## Health Check Access Policy

The stack includes the `<ContactCenterName>-HealthCheckAccessPolicy` which defines the scope of permissions the health check lambda uses to verify the status of your contact center resources. An example policy is available in BYOAHealthCheckStack.yaml in [GitHub](https://github.com/service-cloud-voice/ServiceCloudVoiceLambdas/tree/master/cloudformation).