---
schema_version: "1"
id: 580c6930a56e8128fef4aaa625c76169fa87d941f7916e382dfa8f272f2fbcf4
title: Resolve Setup Issues with Self-Service Checks
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/voice_health_check.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.voice_health_check.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 32ee145499c595488cab7ce5635d811b42ecacce5f7d677f7f8f0287b99cee66
description: To verify that users are correctly added to your contact center, run on-demand service checks.
products:
  - Service Cloud
  - Digital Engagement
release: "264"
---
# Resolve Setup Issues with Self-Service Checks

To verify that users are correctly added to your contact center, run on-demand service checks.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col style="width:100%"></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=service.voice_editions.htm&amp;language=en_US&amp;type=5" target="_blank">View supported editions</a>.</td></tr></tbody></table>

This article applies to:

- Salesforce Voice with Amazon Connect
- Salesforce Voice with Partner Telephony from Amazon Connect

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
      <colgroup>
        <col style="width:50%">
        <col style="width:50%">
      </colgroup>
      <thead class="slds-text-title_caps ">
        <tr class="">
          <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:center;vertical-align:top;" id="d97903e68">User Permissions
            Needed</th>
        </tr>
      </thead>
      <tbody>
        <tr class="">
          <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d97903e68 ">To view the Amazon Contact Centers page: </td>

          <td class="slds-cell-wrap" style="vertical-align:top;" headers="d97903e68 ">Customize Application AND Manage Call Centers </td>

        </tr>
        <tr class="">
          <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d97903e68 ">To run service checks:</td>

          <td class="slds-cell-wrap" style="vertical-align:top;" headers="d97903e68 ">Salesforce Voice Contact Center Admin</td>

        </tr>
      </tbody>
    </table>

Run service checks to verify the following:

- Salesforce Voice can authenticate all reps and supervisors in your contact center.
- The tenant stack and contact center stack were deployed correctly.
- Your IAM role, ProvisioningRole, exists, allowing Salesforce to create the contact center in your existing Amazon Connect instance. See [Configure AWS Identity and Access Management (IAM) Role for Voice](https://help.salesforce.com/s/articleView?id=service.voice_ac_iam_role.htm&type=5&language=en_US).
- The Contact Center was created successfully.

- **[Set Up Health Check Stack to Run Self-Service Checks](https://help.salesforce.com/s/articleView?id=service.voice_health_check_lambda.htm&release=264.0.0&type=5)**  
    To run the service check, the health check stack must be installed for your contact center. The health check stack contains the HealthCheckFunction Lambda, the HealthCheckRole, and the HealthCheckLambdaExecutionRole. The HealthCheckFunction Lambda checks the AWS account status and generates the report. The HealthCheckRole triggers the HealthCheckFunction Lambda. The HealthCheckLambdaExecutionRole runs the HealthCheckFunction Lambda.
- **[Run Self-Service Checks to Resolve Contact Center Issues](https://help.salesforce.com/s/articleView?id=service.voice_setup_service_checks.htm&release=264.0.0&type=5)**  
    Run self-service checks for a detailed diagnostic report about the health of your contact center.