---
schema_version: "1"
id: da0e0e8571533d4c436788d5aad433699ff7b88e0b2a01d98b9ce79401b3441e
title: Use a Headset Enabled by Telephony Provider
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/voice_headset.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.voice_headset.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 001cedfb018c47b4d5ea52ab28d37cc3c4457d77b9abb51be00b7628e351133b
description: If your telephony provider has enabled headset support in the managed package, you can use a headset for voice call, and control call actions such as accept, mute, unmute, and decline calls from the headset. You can use only the headset models and brands supported by your telephony provider.
products:
  - Service Cloud
  - Digital Engagement
release: "264"
---
# Use a Headset Enabled by Telephony Provider

If your telephony provider has enabled headset support in the managed package, you can use a headset for voice call, and control call actions such as accept, mute, unmute, and decline calls from the headset. You can use only the headset models and brands supported by your telephony provider.

### Required Editions

This article applies to:

- Salesforce Voice with Partner Telephony

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: <strong>Enterprise</strong> and <strong>Unlimited</strong> Editions</td></tr></tbody></table>

![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_channels-264-0-0-production-enus/f3c4b3d2-ff86-4f7c-9fe2-3d8b23d35109/images/icon_note.png)

Note The headset option appears in the Omni-Channel settings only after you sign in with single sign-on (SSO) and the telephony connector loads.

1. In the headset controller section in the Omni-Channel settings, click the **Set Headset Controller** to choose the headset for voice calls.
    
    ![set headset controller](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_channels-264-0-0-production-enus/f3c4b3d2-ff86-4f7c-9fe2-3d8b23d35109/support_channels/images/voice/voice_headset.png)
2. Select the headset from the browser window and click **Connect**. The browser window shows only HID-compatible devices that support telephony.
    
    ![connect headset](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_channels-264-0-0-production-enus/f3c4b3d2-ff86-4f7c-9fe2-3d8b23d35109/support_channels/images/voice/voice_headset_connect.png)
3. To use the headset for voice calls, click **Save** in the Omni-Channel settings.

When the headset is paired, the Omni-Channel console shows the selected device name.

![Selected device](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_channels-264-0-0-production-enus/f3c4b3d2-ff86-4f7c-9fe2-3d8b23d35109/support_channels/images/voice/voice_headset_selected.png)

![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_channels-264-0-0-production-enus/f3c4b3d2-ff86-4f7c-9fe2-3d8b23d35109/images/icon_note.png)

Note

Firefox doesn’t support headset call controls. Google Chrome and Edge support headset call controls.

If you log in and pairs a headset to a browser tab, and if you log in from another tab then you will be logged out of the previous tab. But the headset continues to be paired with the previous tab, and can cause unpredictable behavior if you use the headset in the current browser tab. You must disconnect the headset from the previous tab before logging in from another tab.