---
schema_version: "1"
id: a586d62a82baf8fc517d57caece01bc450b3e7b56579629858863fafcd7b3e1c
title: Create the Contact Center
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/voice_flex_create_cc.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.voice_flex_create_cc.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 2c6e67ba123421e5fab49f51a76a70e355dc1230786baf94099d3edba5ae8042
description: You can create a contact center in your Salesforce org either from the UI by uploading the contact center definition file in XML format or by triggering the metadata API.
products:
  - Service Cloud
  - Digital Engagement
release: "264"
---
# Create the Contact Center

You can create a contact center in your Salesforce org either from the UI by uploading the contact center definition file in XML format or by triggering the metadata API.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=service.voice_editions.htm&amp;release=264.0.0&amp;type=5" title="Learn about the user interfaces, editions, and add-ons that support Voice solutions by Salesforce.">View supported editions</a>.</td></tr></tbody></table>

- **[Prepare Contact Center Definition File](https://help.salesforce.com/s/articleView?id=service.voice_flex_ccd.htm&release=264.0.0&type=5)**  
    To create a contact center, you must prepare an import.xml file.
- **[Create Contact Center from Salesforce UI](https://help.salesforce.com/s/articleView?id=service.voice_cc_create.htm&release=264.0.0&type=5)**  
    To manually integrate Voice with your exsiting Amazon Connect instance, you must prepare the contact center definition XML file.
- **[Create Contact Center with Metadata API](https://help.salesforce.com/s/articleView?id=service.voice_cc_metadata.htm&release=264.0.0&type=5)**  
    You can also use metadata API to create a contact center.