---
schema_version: "1"
id: ac7b20de6678574d9ff647fe0369727f8d12b3d84970811ce9d46afc30d6ed73
title: Supported Editions for Voice
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/voice_editions.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.voice_editions.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 803a6bf018ad895b41712d315d74f6c82669fad888b94f5cba794f9995a49763
description: Learn about the user interfaces, editions, and add-ons that support Voice solutions by Salesforce.
products:
  - Service Cloud
  - Digital Engagement
release: "264"
---
# Supported Editions for Voice

Learn about the user interfaces, editions, and add-ons that support Voice solutions by Salesforce.

![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_channels-264-0-0-production-enus/f3c4b3d2-ff86-4f7c-9fe2-3d8b23d35109/images/icon_note.png)

Note Salesforce Voice (Native Telephony) is now part of Agentforce Contact Center. Meanwhile, Salesforce Voice with Telephony Providers (formerly Service Cloud Voice) is now part of Partner Contact Center. You may see references to telephony models including Salesforce Voice (Native Telephony), Salesforce Voice with Amazon Connect, Salesforce Voice with Partner Telephony, and Salesforce Voice with Partner Telephony from Amazon Connect in Salesforce applications and documentation. For a terminology reference, see this [Knowledge Article](https://help.salesforce.com/s/articleView?id=005393582&type=1&language=en_US).

## User Interfaces

Salesforce Voice is available in Lightning Experience only.

## Editions

Salesforce Voice (Native Telephony) is available in these editions.

- Enterprise
- Performance
- Unlimited

Salesforce Voice with Telephony Providers is available in these editions.

- Enterprise
- Unlimited
- Developer

## Add-Ons

Salesforce Voice (Native Telephony) is available in Agentforce Service (formerly Service Cloud) with the Agentforce Contact Center add-on.

Depending on the telephony model, Salesforce Voice with Telephony Providers is available in Agentforce Sales (formerly Sales Cloud), Agentforce Service (formerly Service Cloud), and Government Cloud with the Salesforce Voice add-on. It’s also available in Agentforce for Industries built from Sales or Service.

   
| Telephony Model | Service | Sales | Government |
| --- | --- | --- | --- |
| Salesforce Voice with Amazon Connect | Supported | Supported | Not supported |
| Salesforce Voice with Partner Telephony from Amazon Connect | Supported | Supported | Supported |
| Salesforce Voice with Partner Telephony | Supported | Supported | Supported |

To learn more about add-ons, contact your account executive or go to [Your Account](https://help.salesforce.com/s/articleView?id=xcloud.users_add_products_subscription_management.htm&language=en_US).