---
schema_version: "1"
id: 7789f35a779334195e9d9b87ec6fa4f91fea3cb61c07d056a40a957af0027432
title: Assign Delegated Contact Center Admins
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/voice_delegated_admin.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.voice_delegated_admin.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: fba1d828630dd09a88c906db733c4c903a488e8f0be87ddf0c177370c157f8d1
description: Assign a contact center admin to manage contact center users, without granting them full contact center admin privileges. A delegated contact center admin can add and remove users from a contact center, but can't change other contact center settings.
products:
  - Service Cloud
  - Digital Engagement
release: "264"
---
# Assign Delegated Contact Center Admins

Assign a contact center admin to manage contact center users, without granting them full contact center admin privileges. A delegated contact center admin can add and remove users from a contact center, but can't change other contact center settings.

This article applies to:

- Salesforce Voice with Amazon Connect
- Salesforce Voice with Partner Telephony
- Salesforce Voice with Partner Telephony from Amazon Connect

1. Create the delegated contact center admin permission set.
    1. From Setup, select **Permission Sets**, and click **New**.
    2. Enter a Label for the permission set, and save the changes.
    3. In the App Permissions for the permission set, click **Edit**.
    4. Add the Salesforce Voice Delegated Contact Center Admin permission to the permission set, and save the changes.
2. Assign the delegated admin permission set to a user.
    1. In the Permission Set Assignments in the user details page, click **Edit Assignments**.
    2. Add the delegated admin permission set that you created in step 1, to the user. Save the changes.

The contact center user can perform all the allowed actions for a delegated contact center admin.

 
| Action | Delegated Contact Center Admin |
| --- | --- |
| Add contact center admins or reps | Yes |
| View contact center details | Yes |
| Add Presence Status Mappings | Yes |
| View Service Check | Yes |
| Remove contact center rep | Yes |
| Update or edit contact center details | No |
| Delete contact center | No |
| Create contact center | No |
| Manage Queue Mapping | View only |
| Remove ‌contact center admin | No |
| View user profiles | No |

![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_channels-264-0-0-production-enus/f3c4b3d2-ff86-4f7c-9fe2-3d8b23d35109/images/icon_note.png)

Note

Salesforce Voice Contact Center Admin permission is required for full edit access to a contact center. Without the Salesforce Voice Contact Center Admin permission, even a system admin is restricted to the same contact center privileges as a delegated contact center admin.

The View All Profiles permission is required to view user profiles.