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Pass the Rule Name as Input to a Flow

To pass a list of keywords to a Next Best Action or autolaunched flow, add an input variable that stores the Conversation Intelligence rule developer name. To use the keywords in a flow, add the input variable to the flow.

Required Editions

  1. To enable a rule to be passed as an input variable, under Setup, go to Release Updates, and then click Get Started for the Pass the Conversation Intelligence Rule Name as Input to a Flow release update.
    The Pass the Conversation Intelligence Rule Name as Input to a Flow release update appears in the list.
  2. In the flow, create an input variable that stores the rule that uses the keywords.
    1. In API Name, enter ruleDevName. The value must use this API name.
    2. In Data Type, select Text.
    3. Select Available for input.
      The rule input variable
  3. Save the flow.

See Also